Maureen Hawkey
Scarborough
Summary
Friendly Bartender with exceptional teamwork and customer service skills. Hardworking , fast learner with experience working in large scale casual dining establishments. Looking for casual or full time Bar work to start as soon as possible.
Overview
9
9
years of professional experience
Work History
Bartender
The Walkabout
03.2023 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, till and cash handling.
- Upsold menu items to customers, driving up sales and maximizing profits.
FIFO Utility 2:1
Evolve talent
09.2022 - 03.2023
- Worked as an all rounder taking on different roles as needed including: Catering staff, assisting with food preparation and service, Mine-site Cleaning and Housekeeping.
Bartender
Doubletree waterfront 18 Knots
11.2022 - 02.2023
- Learned to prepare 30+ cocktails.
- Conducted inventory count regularly to keep bar and drink supplies stocked and ensuring supplies were ordered in on time.
- Greeted all guests and gave high levels of customer service and attention to detail.
Head Receptionist
Radisson Blu Edwardian Kenilworth & Bloomsbury street
03.2022 - 09.2022
- Oversaw the front office team with arrivals and departures, billing, upselling and promoting and ensuring guest satisfaction
- Assisted in the mentoring and training of new employees
- Used Opera system and Microsoft 365
- Worked closely with all head of departments to ensure smooth operation of daily tasks
- Monitored hotel capacity for both hotels, balancing room types to maximise revenue while maintaining customer satisfaction.
Bar Staff
Dreamboat Hostel
07.2021 - 01.2022
- Served drinks, responsible for stock take, ordering stock and checking financials
- Assisted in organising and running events such as white party, pool parties and beer pong tournaments.
Medical Receptionist
Sussex Medical Chambers
11.2020 - 07.2021
- Completed general admin duties such as answering and transferring calls, filing, maintaining stock, ordering supplies and answering emails
- Scheduled appointments, followed up on results and arranged medical equipment
- Data input using Excel and company database
- Completed all necessary NHS courses.
Agency
Hunters recruitment
04.2014 - 10.2020
- Housekeeping and cleaning for private schools, offices and hotels - worked on my own initiative, responsible for the overall cleanliness and hygiene of my own floor or building
- Waitress and Bartender at weddings, corporate events and staff parties
- Kitchen hand - assisted the chef with food preparation
- Working as agency staff I was often required to take on different roles, having to quickly adapt to change
- Other roles included kitchen porter, factory worker and shop assistant.
Receptionist
Hilton London Kensington
06.2018 - 06.2019
- Maximised hotel revenue using upselling and promotion of hotel services, hitting targets for upsells and Hilton Honors enrollments every month and continuously one of the top 5 sellers on the team
- Worked as a switch board operator, transferring calls and answering/ assisting with guests’ queries and complaints
- Have excellent knowledge of the Hilton brand and their procedures for cash handling, foreign exchange, check in/out, child protection, disability training, night and day shifts
- As the first point of contact during guests stay, I have excellent grooming standards, a positive attitude and work well as a brand ambassador
- Developed great customer service skills and was often rewarded for excellent customer feedback.
Education
Business Studies BA (Hons) with Human Resource Management -
Bournemouth University
Diploma - Professional cookery and food and beverage service -
City College Brighton and Hove
A levels -
Cardinal Newman Sixth Form College
Skills
- Classic Cocktails
- Upselling and promoting
- Responsible Alcohol Service
- Guest Satisfaction
- New Hire Training
- Customer Service
- Teamwork and Professionalism
References
Available on request
Extra
MS office 365 (Word, Excel, PowerPoint), RSA, Police Check completed
Hobbies And Interests
- Travelling
- 2021/22 - 6 Months solo travel through Colombia, Mexico, Guatemala and El salvador.
- 2019 - 4 month stay in Barcelona while Au Pairing.
- 2013 - 3 months with friends through South-East Asia.
- 2012 - 1 year around Central America with my family.
Timeline
Bartender
The Walkabout
03.2023 - 07.2023
Bartender
Doubletree waterfront 18 Knots
11.2022 - 02.2023
FIFO Utility 2:1
Evolve talent
09.2022 - 03.2023
Head Receptionist
Radisson Blu Edwardian Kenilworth & Bloomsbury street
03.2022 - 09.2022
Bar Staff
Dreamboat Hostel
07.2021 - 01.2022
Medical Receptionist
Sussex Medical Chambers
11.2020 - 07.2021
Receptionist
Hilton London Kensington
06.2018 - 06.2019
Agency
Hunters recruitment
04.2014 - 10.2020
Business Studies BA (Hons) with Human Resource Management -
Bournemouth University
Diploma - Professional cookery and food and beverage service -
City College Brighton and Hove
A levels -
Cardinal Newman Sixth Form College
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