Maureen Mae Macapagal
Oxley,QLD
Summary
I am a creative, adaptable and positive employee with experience in different industries that are a mix of hospitality, sales, training and support roles. I have the ability to communicate well and work effectively in a fast paced and challenging environments. I am confident in working under pressure due to the busy nature of my previous and current roles. I am hoping to secure a responsible career opportunity to fully utilize my skills and gain valuable experience. I aim to effectively contribute towards the efficient operation, integrity and growth of the company to the best of my ability.
Overview
5
5
years of professional experience
Work History
Restaurant Supervisor
The Brook Hotel - Australian Leisure and Hospitality Group
Mitchelton, QLD
06.2023 - Current
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Trained new employees on restaurant policies and procedures.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
Shift Supervisor
Airport Retail Group Australia
Brisbane, QLD
04.2023 - 06.2023
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Supervised and led employees to maintain productivity and customer service levels.
Section Waiter
Tillerman
Brisbane, QLD
03.2023 - 04.2023
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Informed customers about specials, upselling additional food and drink items.
- Matched wines with menu items and guest preferences.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Maintained smooth and efficient flow of guests into and out of assigned sections.
- Provided guests with information about menu items, made suggestions and took orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Shift Supervisor
Pause Restaurant and Bar
Samford Village, QLD
12.2022 - 03.2023
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Controlled and maintained labor costs through careful scheduling.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Staff Trainer / Bar and Front of House Staff
Vapiano Albert Lane
Brisbane, QLD
02.2022 - 12.2022
- Welcomed and greeted pleasantly with customers at the door
- Recommended food and drinks to customers based on preference, pairings and special promotions.
- Took dine in and takeaway phone orders using POS system.
- Organizing and cleaning up host station and tables, replenishing condiments, napkins and cutleries, serving food and drinks, bussing tables
- Trained new FOH staff in restaurant procedures, food safety and customer service standards.
- Worked with managers to report and resolve customer issues or concerns.
- Poured wine, beer and cocktails for patrons. Filled and served various beverages for customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Front of House Staff / Back of House Staff
Eat Street Northshore
Hamilton, QLD
10.2021 - 11.2022
- Created positive work environment for employees and delivered exceptional customer service.
- Took care of customer problem escalated by other staff members.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Substituted for or assisted other cooks during emergencies or rush periods.
Front of House Staff / Back of House Staff
Japanice
Mt. Ommaney, QLD
05.2021 - 11.2022
- Substituted for or assisted other cooks during emergencies or rush periods.
- Packed food, dishes, utensils and accessories for caterings or food preparation.
- Prepared, cooked and presented food safely and quickly to meet restaurant's standards.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Observed food safety and sanitation protocols.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Front of House Staff
Kanto
Redcliffe, QLD
03.2022 - 07.2022
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
Anaesthetic Technician Student
Royal Brisbane and Women's Hospital
Hertson, QLD
03.2021 - 11.2021
- Assembled procedure kits for blocks, central lines, arterial lines, blood product infusions and fiber optic scopes.
- Set up pressure transducers by properly calibrating transducers and pressure nodules.
- Kept work areas and equipment clean and sanitized for optimal protection.
- Maintained clean and sterile fields in operating rooms when assisting anesthesiologists.
- Cleaned and restocked carts in operating rooms for general surgery and labor and delivery.
- Supported patients with proper positioning for spinals and epidurals to enhance success and minimize risks.
- Calibrated anesthesia delivery systems and monitors to conduct pretests.
Canteen Supervisor / Digital Marketing Assistant
Souths Graceville Hounds Junior Rugby League
Graceville, QLD
02.2021 - 09.2021
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Assisted owners with pricing by providing ingredient costs and portioning information.
- Created email groups to distribute monthly promotional specials and new product offerings.
- Coordinated and assisted in-house digital marketing in executing creative development, brand consistency and media campaign strategies.
- Captured content for website and social media pages by taking photos and video footage.
- Posted and monitored content on social media channels.
Technical Support Associate
Concentrix
Manila, NCR, Philippines
09.2019 - 01.2020
- Identified and resolved issues using latest patches, releases, virus detection and troubleshooting techniques.
- Provided technical support to customers by identifying causes of problems, researching and offering effective solutions.
- Answered incoming calls, asked probing questions, provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
English as a Second Language Teacher
Cloud English Training and Teaching, Inc.
Pasig, NCR, Philippines
06.2019 - 08.2019
- Taught grammar, writing, listening and reading in beginner and intermediate proficiency levels.
- Improved student grammar and conversational skills through role play assignments.
- Implemented technology across curriculum to improve student performance.
- Graded assignments and tests to assess and report student progress.
Education
Diploma of Anaesthetic Technology
TAFE Queensland, South Bank Campus
South Bank, QLD12.2021
Doctor of Dental Medicine
University of The East
Manila, Philippines04.2019
Skills
- Front of House and Bar Management
- POS System Operations
- Supply Ordering and Inventory Management
- Managing Deliveries
- Rostering Staff
- Food and Beverage Service
- Outstanding Customer Service
- Food Preparation, Portioning and Packaging
- Cleaning and Sanitizing
- Kitchen Staff Support
- Cash and Credit Transactions, POS Systems and Ordering Platforms
- Verbal and Written Communication
- Brand Development
- Social Media Marketing
- Digital Marketing
- CRM Software
- Computer Proficiency
- Call Center Operations
- De-escalation Techniques
- Employee Training and Coaching
- Conflict Negotiation
- Multi-tasking and Prioritization
- Efficient and Detail-Oriented
- Teamwork and Professionalism
- Outgoing Personality
- Good Work Ethic
- Reliable and Punctual
Certifications
- Responsible Service of Alcohol
- First Aid and CPR
- COVID Safe Training for Dining In
- ALERT Food Safety and Handling
- Blue Card
Timeline
Restaurant Supervisor
The Brook Hotel - Australian Leisure and Hospitality Group
06.2023 - Current
Shift Supervisor
Airport Retail Group Australia
04.2023 - 06.2023
Section Waiter
Tillerman
03.2023 - 04.2023
Shift Supervisor
Pause Restaurant and Bar
12.2022 - 03.2023
Front of House Staff
Kanto
03.2022 - 07.2022
Staff Trainer / Bar and Front of House Staff
Vapiano Albert Lane
02.2022 - 12.2022
Front of House Staff / Back of House Staff
Eat Street Northshore
10.2021 - 11.2022
Front of House Staff / Back of House Staff
Japanice
05.2021 - 11.2022
Anaesthetic Technician Student
Royal Brisbane and Women's Hospital
03.2021 - 11.2021
Canteen Supervisor / Digital Marketing Assistant
Souths Graceville Hounds Junior Rugby League
02.2021 - 09.2021
Technical Support Associate
Concentrix
09.2019 - 01.2020
English as a Second Language Teacher
Cloud English Training and Teaching, Inc.
06.2019 - 08.2019
Diploma of Anaesthetic Technology
TAFE Queensland, South Bank Campus
Doctor of Dental Medicine
University of The East
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