Maureen Riess
Traralgon,VIC
Summary
Adept in enhancing operational efficiency and client satisfaction. Excelled in customer service and communication, significantly improving stakeholder relationships. Demonstrated commitment to excellence through rigorous quality control and problem-solving, ensuring project success and fostering a positive company culture.
Overview
1
1
year of professional experience
Work History
Office Coordinator
Department Of Family, Fairness And Housing
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Assisted with the hiring process, onboarding new employees to promote company culture.
- Reconciled account files.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
Project Officer, CP Workforce Support Team
Department Of Family Fairness And Housing
01.2023 - Current
- Developed and deepened relationships with key stakeholders.
- Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
- Partnered with project team members to identify and quickly address problems.
- Gathered and organized supporting materials for meetings and project updates.
- Implemented quality control measures to minimize errors and maintain high standards throughout the project lifecycle.
Education
Certificate IV in Human Resources -
Australian HR Institute
2019
Cert IV in Government -
2010
Skills
- Client Relations - capable of relating to a diverse range of people
- Excellent Communication skills
- Problem solving & negotiating skills
- Customer Service
- Good time Management
- Commitment to excellence - strong work ethic
- Willingness to learn
- Flexible to change
- Team Player
Additional Information
In 31 years with the Department of Family Fairness and Housing, I have held varied positions such as:
- Receptionist
- Payroll Officer
- Injury Management Coordinator
- Disability Accommodation Services Casual Recruitment Officer
- Facilities Officer
- Grants Officer - COVID Statewide Rent Relief Program
- Workforce Services Officer (HR)
- Student Placement Officer
Timeline
Project Officer, CP Workforce Support Team
Department Of Family Fairness And Housing
01.2023 - Current
Office Coordinator
Department Of Family, Fairness And Housing
Certificate IV in Human Resources -
Australian HR Institute
Cert IV in Government -
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