Maureen Walters
Burnett Heads,QLD
Summary
I am a knowledgeable Administrative Manager with excellent planning skills. Clear communicator and self-motivated worker, who can work both in a team and work independent. Very friendly and willing to learn new skills. Highly dependable, honest and a strong work ethic. I am work well under pressure in a very busy office environment.
Overview
22
22
years of professional experience
Work History
Administrative Manager
Rye Primary School
01.2011 - 10.2023
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for Principals and Teaching staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Provided excellent and empathetic service to parents and students.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed School email and communication tool.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
School Canteen Manager
Eastbourne Primary School
01.2007 - 11.2010
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Completed all Health and Safety standards that were required to run a School Canteen.
- Established a friendly environment for all students and staff.
Customer Service Manager
Kmart
04.2002 - 12.2007
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of 30 people, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Interviewed and employed staff within the Customer Service area.
- Ensured all new staff were fully trained in Health and Safety Policies.
- Completed all rosters for staff.
Education
Health Guard Training
Skills
- Microsoft Office
- Basic Excel office skills
- Office Administration
- Organization and Multitasking
- Office Management
- Staff Management
- Relationship Building
- Customer Service Management
- Scheduling and calendar management
- Recordkeeping and Reporting
- Mail handling
- Records Management
- Attention to Detail
- Excellent Telephone manner
- Proficient in typing and email
- Data entry
- Money handling and banking
- Level 2 First aid Certificate
- Asthma and Anaphylactic trained
Timeline
Administrative Manager
Rye Primary School
01.2011 - 10.2023
School Canteen Manager
Eastbourne Primary School
01.2007 - 11.2010
Customer Service Manager
Kmart
04.2002 - 12.2007
Health Guard Training
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