Maurence Skeen
Halls Creek,WA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
28
28
years of professional experience
Work History
Accommodation Coordinator
Wunan Foundation
04.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coached employees through day-to-day work and complex problems.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Used job-related software to draft and finalize written correspondence and documentation.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Coordinated with human resources department to handle payroll and personnel databases.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
NDIS Coordinator
Helpingminds Broome
01.2021 - 03.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Coached employees through day-to-day work and complex problems.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
Support Worker
Helpingminds Broome
02.2020 - 01.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
Case Manager
Salvation Army Darwin Red Shield
08.2018 - 02.2020
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Assistance Coordinator/RnJ (star 2 AIBA)
Boxing Australia NT
01.2015 - 02.2020
- Assist in the operation of fight nights, weigh boxers in, medical assessments, working in guidelines with AIBA rules and regulations
- Setting up arena for fight night, overseeing staff and running of fight night
- Supervision youth and adult boxers and providing a safe environment and safer boxing regulations.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Entered data, generated reports, and produced tracking documents.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Caretaker/Cleaner
Salvation Army Darwin Red Shield Hostel
04.2017 - 08.2018
- Oversee resident at the hostel, provide security to the hostel afterhours, clean duties throughout the hostel, resident room cleaning duties
- Assist coordinator as required
- Provide afterhours support to residents and case manage as required.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
Fulltime cleaner and Handyman
Solidarity Cleaning Services Corp
04.2015 - 11.2016
- Daily clean up of Territory Housing unit blocks and afterhours cleaner and assist operations manager with duties as required.
Driver/store person
St Vincent De Paul
12.2012 - 11.2014
- Pickup of any donations from the public and private sector, sort donations that come through for re sale or donated to the needy
- Assist supervisor and manger with duties as required.
Delivery Driver/ store person
Kosmos Foods ptd
01.2012 - 08.2012
- Stock food orders for commercial business and local restaurant and delivery for food orders to local restaurant
- Assist operations manager with duties as required.
Night fill/Assistance Manager
BigW Casuarina
06.2011 - 01.2012
- Refill stock from the day throughout the store, liaise with operations manager on task to be complete and supervise and small team to restock, unload loading dock.
Employment Advisor
Ironbark Employment Agency
02.2011 - 12.2011
- Assist unemployed clients into employment and training
- Liaise with stakeholders and assist project manager in find suitable employment and training for job ready clients and long-term unemployment clients.
Delivery Driver/Store person
Asian Importers/Exporters
03.2007 - 11.2010
- Delivery of food orders to local and rural restaurants, liaise with customer stock orders, collecting payments and assisting operations manager
- Load and unload shipping orders
- Pack orders for shipping and local delivery.
Community Development Officer
Department of Justice Kununurra WA
04.2005 - 12.2006
- Adult supervision on court orders, parole supervision and court officer duties
- Writing reports, case management and assist in invention programmes.
Community Development Officer
Department of Justice Halls Creek WA
12.2000 - 03.2005
- Adult and Juvenile supervision who have been placed on court orders and parole orders
- Supervision of community work for Fines Enforcement Recovery
- Preform court officer duties and legal advice to offender attending court
- Prosecute court base orders and parole orders
- Liaise with stakeholders, assist in setting up Halls Creek Alcohol Accord
- Liaise with police and lawyers.
Housing Officer
Aboriginal Housing Katherine NT
07.1998 - 11.2000
- Assist clients in housing applications, recovery of housing debits, assist Territory Housing in home-visits and inspection reports
- Assist manager with day to operations
- Completed certificate III in Business Administration.
Town Management Officer
Ngoonjuwah Aboriginal Corporation
01.1996 - 05.1998
- Supervision of CDEP workers on two town communities, working with Environment Health officers in maintaining the health and wellbeing of the communities
- Programme running on hygiene with WA Health, report writing to stakeholders
- Overseer on work projects conducted on communities.
Education
Graduate Certificate - WHS Rep
North Regional Tafe Kununurra
Kununurra, WA04.2024
Skills
- Open mind
- Motivated and determined
- Empathetic
- Positive attitude
- Life-skills
- Family value
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Project Coordination
- Discretion and Confidentiality
- Document Management
- Presenting Ideas and Plans
- Process Improvement
- Staff Management
Workplace Strengths
- Effective communication skills
- Reliable
- Responsible
- Organised
- Team work
- Committed
- Knowledge of guidelines
- Computer skills
- Case management skills
- Report writing skills
- Adaptable
Personal Information
- License: Northern Territory HR (Heavy Ridged) current
- Date of Birth: 05/19/78
References
- Byron Davis, Secretary, Boxing Australia NT, 0427 461 583
- Denise Parman, Lecturer, Batchelor Institute, 0889 397 233
- Anthony Long, Coordinator, Boxing Australia NT, 0411 856 301
- Moise Mbemap, Head RnJ AIBA, Boxing Australia AIBA, 0475 384 511
- Henry Yap, Manager, Solidarity cleaning service, 0418 893 062
- Nicole Winnell, Coordinator, Red Shield Hostel, 0468 923 399
Timeline
Accommodation Coordinator
Wunan Foundation
04.2023 - Current
NDIS Coordinator
Helpingminds Broome
01.2021 - 03.2023
Support Worker
Helpingminds Broome
02.2020 - 01.2021
Case Manager
Salvation Army Darwin Red Shield
08.2018 - 02.2020
Caretaker/Cleaner
Salvation Army Darwin Red Shield Hostel
04.2017 - 08.2018
Fulltime cleaner and Handyman
Solidarity Cleaning Services Corp
04.2015 - 11.2016
Assistance Coordinator/RnJ (star 2 AIBA)
Boxing Australia NT
01.2015 - 02.2020
Driver/store person
St Vincent De Paul
12.2012 - 11.2014
Delivery Driver/ store person
Kosmos Foods ptd
01.2012 - 08.2012
Night fill/Assistance Manager
BigW Casuarina
06.2011 - 01.2012
Employment Advisor
Ironbark Employment Agency
02.2011 - 12.2011
Delivery Driver/Store person
Asian Importers/Exporters
03.2007 - 11.2010
Community Development Officer
Department of Justice Kununurra WA
04.2005 - 12.2006
Community Development Officer
Department of Justice Halls Creek WA
12.2000 - 03.2005
Housing Officer
Aboriginal Housing Katherine NT
07.1998 - 11.2000
Town Management Officer
Ngoonjuwah Aboriginal Corporation
01.1996 - 05.1998
Graduate Certificate - WHS Rep
North Regional Tafe Kununurra
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