Maurice Lawless
CUMBALUM,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Manager/Business Owner/Operator
Beachside Property Maintenance
05.2022 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Oversaw business budget planning and administration, accounting functions, purchasing.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Removed and repaired carpet and wood flooring.
- Prepare and paint new and old properties.
- Performed basic landscaping tasks, such as mowing, , gardening, pulling weeds, tree trimming, garden design and more.
- Assembled and installed new furniture for client's living room to improve comfort and and functionality.
- Managed available parts, tools, and materials inventory to maintain prompt response capability.
- Responded to maintenance requests at properties with great speed and efficiency.
- Positively engaged with customers and maintained professional appearance as company representative.
- Reported issues to property manager of any realestate that had contract with so effective resolutions could be put into place.
Restaurant Manager
The Cove Restaurant
10.2019 - 11.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Developed unique events and special promotions to drive sales.
Restaurant Manager
Beef And Beach Restaurant
02.2008 - 03.2018
- 10 years of service, work at the highest and the one of the best 350 seat restaurant in the area.
- Managing over 45 staff members from front house to kitchen to preform the best food and service that a customer could ask for.
- Managing big events, charity events and over 100 weddings.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Manager/Owner/Operator
Mojo Services
05.2006 - 06.2011
- Mojo Services was a high functioning business, with over 75 holiday apartments located in Ballina, Lennox Head and Byron Bay to service through cleaning, yard maintenance, building maintenance and renovations.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Maintenance Technician
Fit Fix Gym
02.2006 - 11.2006
Drillers Offsider
Boart Longyear Drilling Services
11.2002 - 06.2005
Education
High School Diploma -
Burnie High School
Cooee, TAS1995
Skills
- Balanced Work Ethic
- Leadership and People Development
- Approachable and Outgoing
- Operations Management
- Analytical and Critical Thinker
- Board Oversight
Timeline
Manager/Business Owner/Operator
Beachside Property Maintenance
05.2022 - Current
Restaurant Manager
The Cove Restaurant
10.2019 - 11.2022
Restaurant Manager
Beef And Beach Restaurant
02.2008 - 03.2018
Manager/Owner/Operator
Mojo Services
05.2006 - 06.2011
Maintenance Technician
Fit Fix Gym
02.2006 - 11.2006
Drillers Offsider
Boart Longyear Drilling Services
11.2002 - 06.2005
High School Diploma -
Burnie High School
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