Mauricio Merino Jr

Dynamic and dedicated professional with robust verbal and written communication skills, adept at engaging with individuals in high-pressure environments, including retail and healthcare settings. Proven ability to provide exceptional customer care while identifying challenges and implementing practical solutions promptly. Recognized for quickly adapting to diverse situations and effectively addressing the needs of clients and colleagues alike. Committed to fostering positive relationships and enhancing the overall customer experience by going above and beyond and exceeding customers expectations. Seeking to leverage expertise in a new role where my skills in problem-solving and interpersonal communication can contribute to organizational success.

• Managed and supervised two teams across two stores.
• Resolved product issue through consumer testing.
• Exceeded monthly store sales goals as well as individual KPIs monthly.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.

• Fun, easy-going, vibrant and friendly.
• Hardworking, enthusiastic, and self-motivated.
• Well-organized, responsible, and reliable.
• Strong problem-solving skills.
• Punctual and consistent.
• Outgoing with a service-oriented personality.