Mauricio Zambrano
Sydney,NSW
Summary
Dedicated to maintaining smooth and efficient workshop/store operations and skilled in keeping employees focused on producing exceptional work. Proficient in supply, team and project oversight. Top-notch skills in building relationships, solving problems and communicating with people at all levels.
Overview
10
10
years of professional experience
Work History
Workshop Manager
TBSM The Bike Shed Mortdale
Mortdale, NSW
02.2020 - Current
- Asses and process warranty claims.
- Trained, supervised, coached and evaluated employees as necessary.
- Process invoices.
- Report to the General Manager the day-to-day management of the workshop and retail store.
- Provide exceptional customer service.
- Maintenance of in-house workshop systems, databases, and procedures.
- Assist in the creation of content for social media accounts and marketing material.
- Monitored inventory levels of parts and supplies needed for operations.
- Scheduled preventive maintenance programs for tools, machines, and equipment in the workshop.
Project Administrator
Decor Group
Sydney, NSW
06.2022 - 08.2024
- Developed and maintained project plans, schedules, budgets, and other documents to ensure successful completion of projects.
- Created and distributed reports on project progress to stakeholders.
- Assisted in the development of project objectives and scope.
- Monitored project performance against established goals and objectives.
- Analyzed data to identify areas for improvement within the project.
- Respond to all incoming phone and email inquiries in a professional and timely manner
- Escalate information and inquiries to Project Managers as required
- Provide support to team members on external jobs
- Process documents for individual projects
- Update software tools such as Monday and Airtable
- Manage the ordering and distribution of office and painting supplies
- Provided administrative support to the Project Manager including scheduling meetings, taking notes.
- Coordinated with internal and external teams to ensure that all tasks were completed on time.
- Resolved conflicts between stakeholders by providing effective communication solutions.
Sport Leader
Decathlon Australia
Auburn, NSW
01.2020 - 09.2021
- Oversee the Mountain Bike Department, ensuring key tasks are completed each day
- Support a team of employees, customer sales and floor stock
- Work closely with the warehouse team to manage stock levels
- Assist team members with any customer-related issues
- Review stock flow and suggest improvements to ensure customers have access to key items throughout the year
Sport Leader
Decathlon Colombia
Bogotá, Bogotá DC.
03.2017 - 09.2019
- Oversee the Mountain Bike Department, ensuring key tasks are completed each day
- Support a team of employees, customer sales and floor stock
- Work closely with the warehouse team to manage stock levels
- Provide assistance to team members with any customer-related issues
- Review stock flow and suggest improvements to ensure customers have access to key items throughout the year
Assistant Project Manager
National University of Colombia
Bogotá, Bogotá DC
04.2014 - 02.2016
- Ensure contracts with suppliers are fulfilled
- Manage project budgets
- Handle communication with contractors including the relocation of supplies due to schedule changes
- Review and process invoices and reconcile orders
- Provide monthly budget reports to the University’s Finance Department
Education
Certificate IV in Human Resources
York Business Institute
Sydney, NSW06-2023
Certificate IV in Marketing
Sydney Global College
Sydney, NSW04-2022
BBA - Bachelor of Business Management
Colegio Mayor De Cundinamarca University
Bagot, NT06-2015
Diploma of Human Resource Management
York Business Institute
Sydney, NSWSkills
- Workshop supervision
- Equipment Troubleshooting
- Inventory Coordination
- Adaptability and Flexibility
- Team building
- Time Management
- Analytical Thinking
- Team Collaboration
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Project Administrator
Decor Group
06.2022 - 08.2024
Workshop Manager
TBSM The Bike Shed Mortdale
02.2020 - Current
Sport Leader
Decathlon Australia
01.2020 - 09.2021
Sport Leader
Decathlon Colombia
03.2017 - 09.2019
Assistant Project Manager
National University of Colombia
04.2014 - 02.2016
Certificate IV in Human Resources
York Business Institute
Certificate IV in Marketing
Sydney Global College
BBA - Bachelor of Business Management
Colegio Mayor De Cundinamarca University
Diploma of Human Resource Management
York Business Institute
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