Maurizio Piazza
Currumbin Waters,QLD
Summary
Executive leader with a passion for social justice and measurable community impact. I am a strategic leader with a demonstrated ability to interpret and deliver elaborate private and Government contracts. I'm an effective leader with experience in managing large teams over wide geographical areas. I have strong HR and employee management capabilities with proven success in "troubleshooting" and resolving complex employee situations, building and developing high performance teams and leading change. I'm a leader with an exemplary record of exceeding targets and KPIs in the allocated timeframes and profitably run business units and regions. I pride myself in exceeding expected internal and external customer experience matrix while maintain strong financial performance. My clinical background in Psychology allows for effective understanding, communication and influence across different business units and levels and has allowed me to successfully lead my teams though multiple periods of change over time.
Overview
14
14
years of professional experience
Work History
General Manager Employment Programs
BUSY Ability - part of The BUSY Group
03.2022 - Current
- Lead the Disability Employment Services and Workforce Australia Ex Offenders specialist contracts and achieve performance, financial and quality targets
- Oversee and manage the operations of the Employment Services division and advise the CEO on strategic direction through operational initiatives including the design and implementation of an effective operational platform for service delivery, investigation of potential business opportunities ad business development activities
- Develop and implement the strategic Business Plan and associated action plans for BUSY Ability employment programs in conjunction with internal and external stakeholders
- Maintain accreditations relevant to the contacts delivered: ISO27001 (Right Fit For Risk), ISO 9001, National Standard for Disability Services (NSDS), DEWR Quality Assurance Framework
- Maintain high level stakeholders' relations with founding bodies, government and department representatives (Department of Employment and Workplace Relations, Department of Social Services and QLD Corrective Services), CoAct and Partners, other providers program managers and community organisations
- Develop and review annual budgets for Employment Services in consultation with the CEO, Employment Services Managers and the wider Executive Team and allocate costs to achieve performance and profitability
- Develop and increase the reputation of BUSY Ability as a specialist provider of Employment Services via the development of targeted marketing plans and strategic community partnerships
- Actively work with the WHS division to develop safe working practices related to the specific customers cohorts serviced
- Manage and resolve complex industrial relations including mediation, liaising with legal counsel and the Fair Work Ombudsman.
Area Manager Employment Services and NDIS
10.2019 - 03.2022
- Drive the need and benefit of social inclusion and integration of people with disability in the workforce with internal and external stakeholders to achieve a positive social impact and sustainable employment outcomes
- Lead, motivate and manage a team of over 35 consultants in 3 different contracts to provide vocationally and educationally focussed services to clients with disabilities and social disadvantages and achieve open employment and social outcomes for our participants
- Deliver 3 different contracts (DES, both DMS and ESS), NDIS, SQW, over multiple separate geographical locations and 4 ESAs
- Develop and coach junior mangers in the daily operations of the business and IR
- Set and manage KPIs for the team in order to achieve the contractual requirements agreed with Government Departments in the areas of performance, compliance, service delivery standards and contractual obligations
- Manage the service delivery quality to meet standards requirements (National Standard for Disability Service (NSDS), ISO 9001, QAF -Quality Assurance Framework and RFFR - Right Fit For Risk)
- Manage staffing allocation and recruitment, selection and training of new staff
- Manage HR issues including performance management, conduct management and disciplinary actions when appropriate
- Achieve budget and profit contribution targets for the region
- Achieve performance targets for the region
- Analyse data and report to determine strategic decisions and provide detailed reports to the CEO
- Build strong community and employer relations within the allocated zone.
Zone Leader Employment Service
Help Enterprises - Help Employment and Training
02.2016 - 10.2019
- Lead, motivate and manage a team of over 30 consultants to provide exceptional customer service to over 2000 clients accessing employment services via our organization
- Deliver 4 different Employment Service contracts (jobactive, DES DMS AALL, DES DMS MH, DES ESS) over 8 sites.
Regional Manager Employment Services
Maximus Solutions - Max Employment
08.2010 - 02.2016
Business Manager Employment Services
Area Manager Health Services
Comcare Health Service Officer
Education
Developing high performance teams -
AUSTRALIAN INSTITUTE OF MANAGEMENT
01.2014
Master in Human Resources Management and Organizational Management -
LUIGI BOCCONI UNIVERSITY, Milan, Itay
01.2003
Honours Degree in Psychology, Specialization in Clinical and Community Psychology (5 years) -
ATENEO VITA SALUTE SAN RAFFAELE UNIVERSITY, Milan, Italy
01.2002
Skills
- Strategic leadership
- Interpreting and delivering contracts
- Managing large teams
- HR and employee management
- Troubleshooting and resolving complex employee situations
- Building and developing high-performance teams
- Leading change
- Exceeding targets and KPIs
- Profitably running business units and regions
- Strong financial performance
- Clinical background in Psychology for effective understanding, communication, and influence across different business units
References
Available upon request
Timeline
General Manager Employment Programs
BUSY Ability - part of The BUSY Group
03.2022 - Current
Area Manager Employment Services and NDIS
10.2019 - 03.2022
Zone Leader Employment Service
Help Enterprises - Help Employment and Training
02.2016 - 10.2019
Regional Manager Employment Services
Maximus Solutions - Max Employment
08.2010 - 02.2016
Business Manager Employment Services
Area Manager Health Services
Comcare Health Service Officer
Developing high performance teams -
AUSTRALIAN INSTITUTE OF MANAGEMENT
Master in Human Resources Management and Organizational Management -
LUIGI BOCCONI UNIVERSITY, Milan, Itay
Honours Degree in Psychology, Specialization in Clinical and Community Psychology (5 years) -
ATENEO VITA SALUTE SAN RAFFAELE UNIVERSITY, Milan, Italy
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