Mausam Shrestha
Canberra,ACT
Summary
Accomplished Manager with a proven track record at Domino's Pizza, enhancing customer satisfaction and streamlining operations. Expert in team motivation and customer relationship management, I excel in project management and marketing, significantly improving facility cleanliness and employee productivity. Skilled in conflict resolution and fostering a professional environment, I bring both hard and soft skills to drive success.
Overview
3
3
years of professional experience
Work History
Manager
Daju Bhai Cleaning Services
03.2022 - 09.2023
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Collaborated with other department managers to develop cohesive strategies for maintaining overall facility cleanliness.
Manager
Domino's Pizza
09.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor's - Information Technology
The Crown Institute of Higher Education
Canberra, ACT03-2025
Skills
- Team motivation
- Customer relationship management (CRM)
- Project management abilities
- Marketing
- Good judgment
Timeline
Manager
Domino's Pizza
09.2022 - Current
Manager
Daju Bhai Cleaning Services
03.2022 - 09.2023
Bachelor's - Information Technology
The Crown Institute of Higher Education
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