MAVERICK KNIGHT
Eltham
Summary
Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Gifted in building connections, demonstrating products, online and offline sales training and maintaining consistent sales. Persuasive negotiator with forward-thinking and performance-oriented nature.
Overview
10
10
years of professional experience
Work History
Account Manager
Eastern Plant Hire Melbourne
07.2022 - Current
- Create and maintain Client relationships across your assigned territory
- Seek new opportunities with Clients that have an ongoing need for earthmoving plant and truck hire
- Actively encourage subcontractors to join EPH
- Address any Client inquiries or service requirements
- Ensure all terms and conditions including rates, vehicle quantities, and other business details are correctly established before the commencement of projects
- Regularly update reports that detail upcoming projects, opportunities, and market trends.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Retail Sales Assistant
C9 Australia
10.2019 - Current
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Helped customers complete purchases, locate items and join reward programs.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Organised store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
Retail Sales Assistant
AUMANNS BUILDING AND GARDEN SUPPLIES
10.2014 - Current
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Applied interpersonal and communication skills to establish selling relationship with customers
- Employed strategic tactics such as cross-selling and upselling to drive sales
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Fielded questions and solved problems by informing customers of current promotions and store policies
- Demonstrated items to customers and created customer awareness, interest and sales
Education
Bachelor of Entertainment Business Management -
JMC Academy
Melbourne03.2021
Diploma of Conservation And Land Management -
Melbourne Polytechnic
Melbourne, VIC01.2019
Skills
- Sales expertise
- Event Management and promotions
- Product and service sales
- Presentation and training skills
- Planning and Coordination
- Relationship building skills
- Operations oversight
- Vendor management
- Budgeting and finance
- Entertainment management
- Venue selection
- Promotional material design
- Event staff management
- Events planning trends
Accomplishments
- Past:
- YMCA Events Management Program (Manningham Council)
- FreeZa Program (Manningham Council)
- Young CEO of the Year (Manningham Council)
- Council Election Candidate 2018 (Manningham Council)
- Current:
- Jets Studios (Banyule Council)
- Youth Council Member (Nillumbik Council)
Timeline
Account Manager
Eastern Plant Hire Melbourne
07.2022 - Current
Retail Sales Assistant
C9 Australia
10.2019 - Current
Retail Sales Assistant
AUMANNS BUILDING AND GARDEN SUPPLIES
10.2014 - Current
Bachelor of Entertainment Business Management -
JMC Academy
Diploma of Conservation And Land Management -
Melbourne Polytechnic
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