Mavis Ackom
Melbourne,VIC
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
16
16
years of professional experience
Work History
Cashier
SUPA IGA AUSTRALIAN PACIFIC
Melbourne , VIC
11.2021 - 06.2022
- Providing excellent customer service by scanning items,processing payments,giving change and bagging groceries at busy supermarket.
- Managed cash register operations while ensuring compliance with company policies.
- Assisted customers in locating products and addressing inquiries effectively.
- Maintained cleanliness and organization of the checkout area throughout shifts and stocked with supplies like bags and receipt paper,and cleaning up spills.
- Collaborated with team members to improve customer service and workflow efficiency.
- Handled returns and exchanges while adhering to store procedures.
- Knowing where items are located to help customers find products.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Built and maintained productive relationships with employees.
Teaching Professional
Ghana Education Service
Accra, Greater Accra
09.2009 - 11.2021
- Developed engaging lesson plans,prepare,and teach lessons aligned with Ghana's curriculum standards.
- Facilitated interactive classroom discussions to enhance student understanding.
- Assessed student performance through tests and assignments regularly.
- Provided individualized support to students with diverse learning needs.
- Organized extracurricular activities to promote student engagement and teamwork.
- Communicated effectively with parents about student progress and concerns.
- Participated in professional development workshops to enhance teaching skills.
- Established a positive classroom environment that encourages critical thinking skills and respect for all individuals.
- Participated in professional development workshops for continued growth in teaching techniques and stay updated with curriculum changes.
- Developed and implemented creative lesson plans to engage students in active learning.
- Evaluated student progress through tests, quizzes, projects, assignments, and presentations.
- Advised students on educational goals related to college readiness or career exploration.
- Organized field trips, guest speakers, and other special events to enrich the classroom experience.
- Supported English Language Learners in developing their language proficiency.
- Prepared and graded subject tests for students.
- Remained calm and patient in student interactions to support individual growth and development.
Sales Assistant
Elikem Enterprise
Accra, Greater Accra
12.2006 - 01.2009
- Assisted customers by providing product information and recommendations.
- Maintained inventory levels through regular stock checks and reordering supplies.
- Processed sales transactions efficiently using point-of-sale systems.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Monitored store appearance to ensure a clean and inviting shopping environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided assistance with product selection.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Assisted customers with returns, exchanges and refunds.
- Maintained cleanliness of the sales floor area at all times.
- Accepted and completed cash, check and credit card payments.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Assisted in creating displays to promote products.
- Assisted customers in locating products, providing detailed information and recommendations.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained records related to sales for store management.
Education
Master of Education - Administration in Higher Education
University of Cape Coast
Cape Coast, Ghana 09-2018
Bachelor of Education - Basic Education
University of Winneba
Winneba, Ghana 09-2012
Diploma - Basic Education
ST. Teresa's College of Education
Hohoe,Ghana06-2009
Senior High School Certificate - General Subjects
Awesome Secondary School
Tsito, Ghana 08-2005
Skills
- Cash register operation
- Customer assistance
- Sales transaction processing
- Inventory management
- Customer relationship management
- Team collaboration
- Conflict resolution
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Adaptability in service
- Positive attitude
- Records maintenance
- Reliability and punctuality
- Cash handling
- Creativity
- Leadership
- Decision making aptitude
Timeline
Cashier
SUPA IGA AUSTRALIAN PACIFIC
11.2021 - 06.2022
Teaching Professional
Ghana Education Service
09.2009 - 11.2021
Sales Assistant
Elikem Enterprise
12.2006 - 01.2009
Master of Education - Administration in Higher Education
University of Cape Coast
Bachelor of Education - Basic Education
University of Winneba
Diploma - Basic Education
ST. Teresa's College of Education
Senior High School Certificate - General Subjects
Awesome Secondary School