Mavis Tham
Quakers Hill,NSW
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
- Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Vendor Manager, Supply Chain
Cisco Systems Australia
01.2020 - Current
- Accountable for Asset Recovery servicing and performance in APAC region.
- Managed a team of 8 Asset Recovery agents to maximize Asset Recovery performance and achieve financial and circular economy sustainability objectives for the region.
- Cultivate and maintained strong relationships with vendors, clients and partners.
- Ensure servicing responsibility adherence to company policy and client satisfaction to maximize profitability of client relationships
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Negotiate and execute vendor contracts on behalf of department.
- Improve customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Create reports, presentations and other materials for executive staff.
- Identify opportunities to streamline processes and improve office operations and efficiency.
- Analyse and solve multi-faceted problems that effected executive leaders and business initiatives.
- Built and manage processes for tracking and monitoring department performance.
- Impalement project management techniques to overcome obstacles and increase team productivity.
- Volunteer and coordinate office give-back events and seminars.
Virtual Technical Support Team Lead
Cisco Systems Australia
01.2009 - 12.2019
- Managed a team of 10 Technical Engineers responsible for assisting customers in identifying issues and explaining solutions to restore service and functionality.
- Used Salesforce ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Resolve escalations and address customer inquiries as well as a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Promoted efficiency among departments with management of high call flow and prompt resolution of system issues.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
IT Consultant
BearingPoint Consulting
01.2007 - 12.2008
- Functional lead for Oracle CRM deployment to client Bendigo Bank
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Contributed to project cost estimates and budgets based on assessment of client needs.
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Communicated regularly with customers concerning data exchange and technology integration.
- Planned and developed interfaces that simplified overall management and offered ease of use.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Developed clear specifications for project plans using customer requirements.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
Business Analyst
Hewlett Packard, HP
01.2005 - 12.2006
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Generated business intelligence reports to inform strategic decision-making.
- Assessed business requirements to forecast annual budgetary operational costs.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Implemented business intelligence solutions to increase operational efficiency.
Education
Bachelor of Science - Computer Science
Western Michigan University
Michigan, USADiploma - Supply Chain Management
Singapore Institute of Management
SingaporeCertification - Vendor Management Organisation
COPC Inc
Online EducationCertificate - High Performance Team Management
COPC Inc
Online EducationSkills
- Vendor Relationship Management
- Supply Chain Management
- Team Management / Development
- Business Planning / Development
- Project Management
- Issue Resolution
- Reporting / Data Analysis
- Stakeholder Communications
Certification
- COPC Inc - Certification in Vendor Management Organization
- COPC Inc - Certification in High Performance Team Management
- Agile Project Management Foundation
Section name
Passionate about cooking,
Section name
- Routinely volunteer and occasionally help to organise Give Back activities.
- Committee member in my company's Mindfulness and Resilience Community where we collaborate as a team to practice and promote mindfulness and resiliency.
Languages
English
Native or Bilingual
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Professional Working
Timeline
Vendor Manager, Supply Chain
Cisco Systems Australia
01.2020 - Current
Virtual Technical Support Team Lead
Cisco Systems Australia
01.2009 - 12.2019
IT Consultant
BearingPoint Consulting
01.2007 - 12.2008
Business Analyst
Hewlett Packard, HP
01.2005 - 12.2006
Bachelor of Science - Computer Science
Western Michigan University
Diploma - Supply Chain Management
Singapore Institute of Management
Certification - Vendor Management Organisation
COPC Inc
Certificate - High Performance Team Management
COPC Inc
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