Mavryk Dang Van Nha

• Observed customer service and sales processes to understand the full customer journey
• Shadowed sales staff to learn about customer follow-up, phone calls, and email communication
• Took notes on customer interactions and internal processes for learning purposes
• Assisted with welcoming customers and directing them to appropriate sales representatives
• Supported basic administrative tasks, including organizing and filing documents
• Gained exposure to multiple departments, including sales, HR, accounting, marketing, and after-sales service

• Observed internal meetings in Japan to better understand Toyota's corporate organization and international operations

• Assisted mechanics with basic workshop tasks during non-customer periods
• Observed and supported daily mechanical operations and equipment preparation
• Welcomed customers and assisted with jet-ski activities and safety equipment
• Helped clients put on life jackets and prepare equipment before activities
• Supported customer reception and orientation during peak activity periods
• Followed safety procedures and instructions in a marine leisure environment
• Assisted with basic organization and equipment handling in the workshop