Microsoft Suite
Muhammad Wajid
Https://www.linkedin.com/in/mawajid
Summary
Focused Project Manager adept at planning, directing and maintaining continuous department operations. Experienced in directing manufacturing employees and keeping efficient production by quality standards. Applying creative and analytical approaches to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering the team to excel in performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Project Manager
Optus
05.2023 - 12.2023
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Agile Delivery Manager
Optus
09.2020 - 10.2022
- Led data remediation projects.
- Conducted address validation and correction, automated fault, and spares management for telecom customers to ensure data accuracy and efficiency. This effort resolved 13,000 network orders, eliminating the need for manual data fixing.
- Through an automated order closure solution, we recovered over 10 million network resources (fibre, ports) and reduced labour costs.
- Developed an intelligent MI solution for closing stranded orders, enhancing cost savings and customer service.
- Managed project scope & delivery: Defined scope, goals, schedule & deliverables, completing projects within target time & budget.
- Led cross-functional teams: Managed local & offshore teams, vendors & partners, achieving successful project outcomes.
- Agile champion: Facilitated agile ceremonies, implemented best practices, and delivered projects in an agile environment.
- Stakeholder management: Prepared business cases, secured approvals, organised showcases for management, and presented project outputs.
- Monitoring & reporting: Tracked sprint burndown, velocity & control charts, reported progress to VPs & Directors.
- Risk management: Removed roadblocks, ensured all sprints delivered as planned, and mitigated risks and issues.
Project Delivery Manager /BA
Battlerz Pty Ltd
03.2019 - 12.2019
- Efficient project management: Established precise scope, objectives, and outcomes to ensure timely and cost-effective completion within client parameters.
- Informed client guidance: Furnished comprehensive project updates to clients and remote teams, enabling well-informed decision-making.
- Improved project productivity: Streamlined schedules and targets through Excel and The Bug Genie, resulting in cost savings and heightened customer contentment.
Group IT Director
Bindawood Group
06.2016 - 07.2018
- Boosted service levels by 50% YoY: Restructured the IT department, clarified roles, and aligned technology with business objectives.
- Enabled business expansion: Developed and implemented a 3-year IT strategy with best-in-class solutions for digital transformation, supporting business growth and new models.
- Modernized IT infrastructure: Upgraded network and servers, eliminated capacity limitations, and deployed disaster recovery for 24/7 operations.
- Streamlined business processes: Upgraded JDA ERP system, removed customizations, and implemented standard template-based development for helpdesk, portal, and procurement.
- Enhanced reporting and security: Implemented Cloud-based Oracle HRMS, transformed reporting into business dashboards, and launched video analytics for optimized security and surveillance.
- Improved IT Rollout: Improved delivery of equipment and implementation process and rolled out IT setup for 37 new HyperMalls.
Director Information Technology
Zong
05.2013 - 10.2015
- Transformed IT function: Led a 120-person team to redesign IT processes, achieving CMMI Level 2 and improving service level and delivery. Implemented standard software development practices and delivered enterprise solutions like Oracle ERP and a private cloud.
- Drove business growth: Enabled business expansion through strategic IT initiatives, including implementing Big Data, Analytical Reporting, and Billing systems. Saved $1 million by renegotiating software licenses and upgraded infrastructure for improved performance and disaster recovery.
- Managed vendor relationships, negotiating contracts for optimal pricing and service levels.
Director Technology Operations-2004 to 2013
Telenor Pakistan
06.2004 - 03.2013
- Reduced costs and optimized operations: Saved over $35 million through strategic initiatives like contract renegotiation, insourcing, and process improvements. Modernized data centres, reduced footprint by 50%, and saved $7 million annually by outsourcing field operations.
- Delivered innovative solutions and infrastructure: Planned, deployed, and managed entire IT infrastructure for a Greenfield mobile operator, including network, servers, storage, and applications. Led Siebel upgrade with minimal downtime and cost.
- Enhanced efficiency and disaster preparedness: Improved network rollout processes, deployed 1000+ BTS sites, and achieved 25% SLA improvement. Developed and implemented a comprehensive disaster recovery plan, successfully recovering from an MFS disaster without data loss.
- Managed large teams and complex projects: Led teams of up to 120 IT professionals, overseeing end-to-end technology delivery for both internal and external customers. Managed a GSM vendor transition for 10,000 sites with minimal disruption.
- Strong negotiation and communication skills: Secured $50 million approval for a power optimization program, negotiated key contracts with Oracle and Cisco, and presented analyses and recommendations to senior leadership.
Historical Experience
Company, Duration
04.1999 - 06.2004
- Manager System Admin, Ufone (Jan 2001-Jun 2004)
- System Engineer, Shaheer Technics Inc ,(Nov 1999 – Dec 2000)
- Network Engineer, Satnet,(Apr 1999 – Oct 1999)
Education
Computer Science
National University of Sciences & Technology.
Islamabad, Pakistan03.1999
Bachelor of Science - Electrical Engineering
University of Engineering & Technology
Lahore, Pakistan10.1996
Skills
- Project Management
- Forecasting/Budgeting
- Software development Lifecycle
- Agile/Scrum Delivery
- Risk Management
- Communication
- Problem-Solving
- Leadership
- Project Planning
- Project Scheduling
Job Title
Project Manager
Accomplishments
- Successful migration of M365
- I have completed the migration of the old Microsoft solution to M365 in Zong and Bindawood Group.
- Rollout of Call Center
- Rolled out complete green field call centre in Telenor and later migrated call centre to Cisco IP-based solution.
- Enterprise PMO integrated with SharePoint.
- Rolled out Enterprise PMO solution integrated with SharePoint at Zong.
Certification
- PMP - Project Management Professional
- Certified Scrum Master
- Prince2 Foundation
- Prince2 Agile Practitioner
- ITIL Foundation V3
- AWS Cloud Practitioner
References
References are available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureFlexible work hoursPersonal development programsWork from home optionQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Jira
Service Now
Agility
MS Project
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Punjabi
Upper intermediate (B2)
Interests
Shopping
Cooking
Hiking
Watching Cricket
Timeline
Project Manager
Optus
05.2023 - 12.2023
Agile Delivery Manager
Optus
09.2020 - 10.2022
Project Delivery Manager /BA
Battlerz Pty Ltd
03.2019 - 12.2019
Group IT Director
Bindawood Group
06.2016 - 07.2018
Director Information Technology
Zong
05.2013 - 10.2015
Director Technology Operations-2004 to 2013
Telenor Pakistan
06.2004 - 03.2013
Historical Experience
Company, Duration
04.1999 - 06.2004
Computer Science
National University of Sciences & Technology.
Bachelor of Science - Electrical Engineering
University of Engineering & Technology
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