Mawlid Gabose
Melbourne,VIC
Summary
I have consistently proven my ability to add asset and value to teams that I have worked with in the past through strong written, oral communication and collaboration. In addition, I’m well trained and experienced in resolving customer complaints, promoting conflict resolution and team oriented as well as following instruction from management.
Overview
10
10
years of professional experience
Work History
Support Worker
Around Clock Services
03.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept clients engaged in social networks and communities for personal health and growth.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Assisted clients in developing and setting realistic goals to promote positive change.
Claims Consultant
Suncorp Group
03.2018 - 04.2024
- Providing individual needs analysis for customers in branch, recommending the most suitable products and explaining the value and benefits of these products
- Assist our existing Apia members in discussing their policies and provide solutions to any identified concerns or unmet needs.
Customer Concierge Consultant
Suncorp Group
01.2018 - 03.2018
- To be the first point of contact with customer and act as a personalized link between the customer and AAMI staff
- Efficiently and effectively direct each enquiry to the right person or department.
Admin/Claims Consultant
Haisey Insurance Brokers
01.2015 - 12.2017
- Claim Lodgement’s and OIT file management
- Processing claims end to end, including lodgements and payments
- Handling client’s Cancelation requests including refunds
- Data Processing using insight software, including updating customer personal details.
Education
Certificate IV in Child, Youth And Family Interven - Youth Work
Victoria Health Care College
Melbourne, VIC03.2024
Skills
- Strong communication and negotiation skills
- Ability to build rapport with clients
- Excellent analytic and problem-solving skills
- Managing a portfolio of motor/home claims
- Daily living support
- Mobility support
- Behavioral support
- Daily living assistance
- Emotional Support
Personal Information
Title: CLAIMS CONSULTANT
Timeline
Support Worker
Around Clock Services
03.2024 - Current
Claims Consultant
Suncorp Group
03.2018 - 04.2024
Customer Concierge Consultant
Suncorp Group
01.2018 - 03.2018
Admin/Claims Consultant
Haisey Insurance Brokers
01.2015 - 12.2017
Certificate IV in Child, Youth And Family Interven - Youth Work
Victoria Health Care College
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