Mawra Saher
Cardiff,NSW
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources. I have the ability to accept the innovative & something new. Secure a responsible career opportunity to fully utilize my skills, while making significant contributions to the success of the company.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant Certificate IV
Amaroo Aged Care
09.2023 - 11.2023
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behaviour and physical condition for progress or deterioration.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided customized care according to individual health plan.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Worked alongside certified nursing assistants to check vitals and tend to patient needs.
- Organized and managed patient charts and files.
- Cleaned and sterilized medical instruments and disposed of contaminated supplies.
- Provided informational resources to patients and families regarding treatments, guidelines and plans.
- Maintained compliance with HIPAA and organizational privacy-protecting policies.
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Cared with empathy and compassion to build positive patient and family relationships.
- Maintained excellent care continuity through collaboration with nurses and external healthcare professionals.
- Escalated changes in patient behaviour, condition and vital signs for prompt assessment.
- Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
SALES TEAM LEAD
BOBTAIL CAPITAL
06.2021 - 07.2023
- Identify knowledge gaps within the team and develop a plan to fill them
- Track, analyze, and communicate key quantitative metrics and business trends as they relate to partners and clients
- Meet with potential clients and grow long-lasting relationships by understanding their needs
- Generate leads, and establish and nurture client relationships
- Continuously develop leadership, hiring, and training skills while ensuring that the team is using effective sales tactics to meet revenue objectives
- Achieve company objectives by planning effectively, setting sales goals, analyzing performance data, and projecting future performance
- Hire, train, motivate, and advise a team of sales representatives
- Research consumer needs and identify how our solutions address them
- Represent our company with a comprehensive understanding of its offerings.
SALES & OPERATIONS MANAGER
URSO GLOBAL (PVT) LTD.
- Create and execute a strategic sales plan that expands customer base and extends global reach
- Meet with potential clients and grow long-lasting relationships by understanding their needs
- Track, analyze, and communicate key quantitative metrics and business trends as they relate to partners and clients
- Recruit salespeople, set objectives, train and coach, and monitor performance to ensure that assigned tasks and responsibilities are fulfilled
- Identify knowledge gaps within the team and develop a plan to fill them
- Ensure that company quotas and standards are met by holding check-ins with the sales team to set objectives for the day and to monitor progress
- Manage month-end and year-end close processes
- Successful execution of a pilot project of outsourcing in the organization
- Onboarding the multiple centers and making sure they've trained the product and are ready to make sales
- Define, propose and implement the company's outsourcing policy with the approval of the board of directors
- Manage PPRO's outsourcing program
- Work with other PPRO's teams to improve PPROs SLA performance
- Complete prior and in-depth analysis (risk assessment) for any contemplated outsourcing including a description of services, expected results and a detailed evaluation of the risks for, among other things, financial, operational, legal and reputational risks.
SALES MANAGER OPERATIONS
UCS
08.2016 - 08.2019
- Developing and overseeing control systems to prevent or deal with violations of legal guidelines and internal policies
- Evaluating the efficiency of controls and improving them continuously
- Revising procedures, reports etc
- Periodically to identify hidden risks or non-conformity issues
- When compliance problems arise, conduct investigations to discover the roots of the issue
- Stays informed about environmental standards and makes sure a company operates within those standards
- Oversee efficiency of operational processes
- Maintain regular check-ins with Sale
- Participate in strategic planning and goal setting for various business functions, including Sales and Management of operations
- Analyze business requirements and customer needs
- Research methods to improve operations and reduce costs
- Monitor and report on department performance
- Supervise and train employees
- Support the sales team with processes of improvement, measurement, tracking and analytics relevant to their functional areas
- Partner with the Training and Quality department to refine the lead qualification process, analyze and report on campaign performance with reporting and dashboards
- Enhance sales productivity by enabling the team to work smarter by simplifying processes
- Created monthly content for executive presentations and board reporting
SALES SENIOR REPRESENTATIVE
OVEX TECHNOLOGIES
09.2015 - 09.2016
- Coordinate with the clients, try to know their concerns by avoiding any interruption in conversation, etc
- Answer calls and provide the required information by resolving queries
- This task is performed by following standards of the company and maintaining premium quality of services
- Facilitate sales of all products and services according to the client's needs
- Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines
- Perform troubleshooting when required.
SENIOR SALES EXECUTIVE
DGS - TRG.
06.2012 - 09.2015
- Answer calls and provide the required information by resolving queries
- This task is performed by following standards of the company and maintaining premium quality of services
- Coordinate with the clients, try to know their concerns by avoiding any interruption in conversation, etc
- Facilitate sales of all products and services according to the client's needs
- Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines
- Perform troubleshooting when required
- Assist and guide customers with all the required knowledge of the services and goods
- Prepare bills and make repairs if required
- Supervise the unresolved complaints and ensure that they are resolved in the given time frame by keeping the needs of the customer in mind
- Analyze the client's requirement after conversation with them and recommend products, plans or services that will match their needs
- Keep a track of the potential customers and their requirements
- Take follow up of all outbound calls
- Ensure premium level of client satisfaction in one phone call
- Provide information to customers regarding their product
- Diagnostic check of computer and provide technical support for computer
- Maintaining customer records
- Retain customers.
Education
MBA -
University of Newcastle
Newcastle, NSW11.2025
B.S.C Hons Biotechnology -
THE UNIVERSITY OF LAHORE
Skills
- Supporting Personal Needs
- Mobility Assistance Needs Understanding
- Family Support and Assistance
- Medical Records Management
- Feeding Assistance Expertise
- Responding to Emergencies
- Grooming and Bathing Assistance
- Medication Assistance
- Patient Relationship-Building
- Disability Care
- Cancer Patient Care
- Diabetic Patient Care
- Heart Patient Care
- Paralysis Patient Care
- Product Knowledge
- Convincing Skills
- Interpersonal Communication
- Attention to detail
- Cold Prospecting
- Public Relationship
- Multi-tasking
- Team player and motivator
- 11 year's effective call centre experience
- Well versed in identifying customer needs and able to offer a solution quickly
- Excellent communication
- Functional goal-oriented organizational skills time management reporting
References
Age Care Reference: RN Amaroo
Gurjeet Saini (0449550007)
Residential Reference:
Harsh (0451330007)
Personal Reference:
Amina Gill (412116227)
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant Certificate IV
Amaroo Aged Care
09.2023 - 11.2023
SALES TEAM LEAD
BOBTAIL CAPITAL
06.2021 - 07.2023
SALES MANAGER OPERATIONS
UCS
08.2016 - 08.2019
SALES SENIOR REPRESENTATIVE
OVEX TECHNOLOGIES
09.2015 - 09.2016
SENIOR SALES EXECUTIVE
DGS - TRG.
06.2012 - 09.2015
SALES & OPERATIONS MANAGER
URSO GLOBAL (PVT) LTD.
MBA -
University of Newcastle
B.S.C Hons Biotechnology -
THE UNIVERSITY OF LAHORE
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