Max-Ann Whittaker
Roma
Summary
Dynamic Art Instructor with a proven track record at Access Learning and Training, excelling in collaborative teaching and innovative assessment methods. Skilled in digital photography and fostering client relationships, I cultivate inclusive environments that enhance student creativity and well-being, ensuring all learners thrive through engaging, tailored experiences.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Art Instructor/ Teacher
Access Learning and Training
01.2025 - Current
- Created and delivered lessons through distance, virtual and face-to-face learning and fulfilled requirements of district's curriculum program.
- Managed budgets for art supplies while maintaining high-quality materials accessible for all students throughout the year.
- Planned and executed activities to promote skill and talent development.
- Facilitated group sessions and provided one-on-one support.
- Modeled interpersonal relationships with staff members, students and administrators and strived to enhance student learning and well being.
- Assisted students in coming up with and executing detailed final projects for exhibition.
- Utilized innovative assessment methods like self-evaluations or group critiques to foster critical thinking skills within students about their own work and others.
- Prepared and gathered materials for detailed lesson plans.
- Cultivated a safe and inclusive classroom environment where all students felt comfortable expressing themselves through art.
Disability Support Worker
Access Learning and Training
06.2024 - 01.2025
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
Sales Consultant
Telstra
06.2021 - 09.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Service Station Attendant
Caltex Service Station
01.2021 - 06.2021
- Handled cash transactions accurately, maintaining trust between the business and its clientele.
- Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
- Trained new attendants on company policies and procedures, fostering teamwork and consistency across the team.
- Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.
- Maintained a clean and organized service station, contributing to a safe and welcoming environment for customers.
- Contributed to increased sales by promoting in-store products and loyalty programs during customer interactions.
- Maintained clean and orderly work station.
- Adhered to safety regulations while working at the fuel pumps, reducing risk of accidents or injuries.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Conducted regular inventory checks of merchandise, minimizing stock discrepancies and ensuring availability of popular items.
Fast Food Worker
McDonald's
08.2013 - 11.2018
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
Education
Certificate III - Individual Support
Rapad Skilling
Brisbane, QLDYear 12 - Year 12
Roma State College
Roma, QLD12.2020
Certificate II - Active Volunteering
Tafe
Roma, QLD09.2020
Certificate II - Health And Support Services
TAFE QLD
QLD12.2019
Skills
- Collaborative teaching
- Motivational
- Digital photography
- Fine motor skills
- Textiles and fiber arts
- Personal care
- Disability awareness
- Documentation skills
- Documentation and reporting
- Client confidentiality
Timeline
Art Instructor/ Teacher
Access Learning and Training
01.2025 - Current
Disability Support Worker
Access Learning and Training
06.2024 - 01.2025
Sales Consultant
Telstra
06.2021 - 09.2023
Service Station Attendant
Caltex Service Station
01.2021 - 06.2021
Fast Food Worker
McDonald's
08.2013 - 11.2018
Certificate III - Individual Support
Rapad Skilling
Year 12 - Year 12
Roma State College
Certificate II - Active Volunteering
Tafe
Certificate II - Health And Support Services
TAFE QLD
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