Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
CustomerServiceRepresentative
Max Beitz

Max Beitz

Kambah,ACT

Summary

Proficient and dedicated IT professional with 5+ year history of managing IT hardware, software, and cloud infrastructure. Learning about the latest IT solutions and implementing them for clients that are seeking ways to improve their business.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Profession Services Technician

CentreRED IT
Fyshwick, ACT
01.2021 - Current
  • End to end management of Projects including scoping, customer communication and project work itself.
  • Network infrastructure upgrades and Hardware rollouts.
  • Exchange to Office 365 migrations.
  • On Prem AD to Azure AD migrations, including configuring Azure and Intune policies.
  • Configuring Microsoft cyber security solutions like Microsoft Defender, Advanced Threat protection and Data Loss Prevention (DLP) policies.
  • Implementing Teams Calling and UCaaS Hybrid solutions.
  • Office 365 Multi Factor Authentication setup.
  • Setting up IT infrastructure for new offices including all networking equipment and configuration.
  • Onboarding clients who are either taking on an IT Service Provider for the first time or switching to CentreRED from a different provider.

IT Technician

CentreRED IT
Fyshwick, ACT
01.2018 - 01.2021
  • Windows Server management and administration.
  • Office 365 and Azure Active Directory administration.
  • Azure security including identity protection, conditional access policies, Microsoft defender and Multi Factor Authentication.
  • SharePoint site and libraries administration.
  • Group Policy management, PowerShell (including Azure and Office 365 modules), and NTFS permissions.
  • Networking – including configuring Firewalls/Modems/Routers (usually all- in-ones) and network Switches.
  • Maintained and monitored server health, wireless network and other server infrastructure, keeping systems running smoothly.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.

ICT Operations Control Watch Member

Fujitsu Australia, Defence HMAS Harman
Jerrabomberra, NSW
06.2017 - 12.2017
  • Coordinating efforts from various resolver groups on any high priority incidents that cause a significant business impact, either by affecting many users and/or key operational services.
  • Working 12 hour rotating roster, including night and day shifts.
  • Review of impact assessment and approvals.
  • Ensuring work is completed in strict Service Level Agreement time frames.
  • Post major incident reporting.
  • Keeping stakeholders up to date on current activities.
  • Maintain control of work flow and maintain constant working relationships.
  • In-Person daily reports to management and other superiors on current status of tickets and current work being completed.
  • Ensuring ITIL process is followed by current Defence procedures.
  • Act as SME for Defence Incident management process and providing assistance to resolver groups when required.
  • Hold bridged conference calls with multiple resolver groups working on a single task to maximise efficiency of resolution.
  • Review and approval/denial of any potentially high impact changes to the ICT environments.

Service Desk Analyst

Fujitsu Australia, Defence
Mitchell, ACT
12.2015 - 06.2017
  • Expanded responsibilities for overnight calls.
  • Tasked with handling calls from deployed locations, often deal with operationally urgent jobs that require liaising with ICT Operations Control.
  • After-hours support for VIP clients, delivering a high standard of courteous and concise service.
  • Coordinating with on-call 2nd and 3rd level resolver groups and premier support teams for issues requiring swift resolution.

Service Desk Analyst

Fujitsu Australia, Defence
Mitchell, ACT
02.2015 - 12.2015
  • Providing first level phone and email support to user base 80000 strong across multiple environments.
  • Developed proficiency in using various types of software e.g. Active Directory (in XP and Windows 7 environments), HP Service Manager, IBM Notes/Domino Server, Citrix and IBM remote tools in addition to a handful of web applications more specific to the role.
  • Troubleshooting MS office suite, various adobe products, clients with profile and logon issues including in remote desktop environments.
  • Routinely exceed call-handling goals.
  • Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.
  • Asking probing questions and researching, analyzing and resolving issues.

Education

Year 12 Certificate -

Daramalan College
Canberra, ACT
12.2013

Cert IV IT And Networking -

CIT
Canberra, ACT

Skills

  • Field technical services
  • Professional writing abilities
  • Issue and Resolution Tracking
  • Network Maintenance and Repair
  • Disaster Recovery Planning
  • Network Hardware and Software
  • Project lifecycle management
  • Analytical and Critical Thinking
  • Microsoft Security regulations compliance
  • Risk mitigation strategies
  • Cloud implementation
  • Data security
  • Patching
  • Hardware and software installation
  • File system administration
  • Server maintenance
  • Technical Support
  • Virtualization

Certification


  • Microsoft Identity and Access Administrator: Associate
  • ITIL Foundation Certificate in IT Service Management

Additional Information

  • Previously held NV2 Security Clearance but wasn't required in latest role – can reapply if required.

Timeline

Profession Services Technician

CentreRED IT
01.2021 - Current

IT Technician

CentreRED IT
01.2018 - 01.2021

ICT Operations Control Watch Member

Fujitsu Australia, Defence HMAS Harman
06.2017 - 12.2017

Service Desk Analyst

Fujitsu Australia, Defence
12.2015 - 06.2017

Service Desk Analyst

Fujitsu Australia, Defence
02.2015 - 12.2015

Year 12 Certificate -

Daramalan College

Cert IV IT And Networking -

CIT

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