Summary
Overview
Work History
Skills
Timeline
Generic

Max Bolger

Proserpine,QLD

Summary

Driven professional with a proven track record at Whitsunday Green, excelling in golf course maintenance and customer service. Demonstrated expertise in golf cart operation and fostering teamwork, significantly enhancing guest satisfaction. Skilled in employing decision-making and time management to optimize operational efficiency and service quality.

Overview

5
5
years of professional experience

Work History

Golf Course Attendant

Whitsunday Green
08.2023 - 10.2023
  • Ensured availability of clean golf carts for guests by performing regular cleaning routines.
  • Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
  • Transportation duties for guest''s golf bags to carts while maintaining positive interactions with clients.
  • Greeted golf course guests and shared information on course conditions, rules and gameplay.
  • Checked driving range and grounds daily to identify and manage maintenance needs.
  • Handled various administrative tasks within the pro shop, such as answering phone calls and taking messages.
  • Observed guests for proper use of equipment and respectful behavior on property.
  • Maintained accurate records of daily activities, such as sales transactions, tee time bookings, and incident reports.
  • Fostered a welcoming atmosphere at the driving range area by keeping it well-stocked with practice balls.
  • Kept golf course equipment stored properly and reported maintenance needs.
  • Delivered exceptional customer service through timely resolution of guest complaints or concerns regarding their experience at the facility.
  • Optimized pace of play on the course by monitoring player speed and providing guidance when necessary.
  • Facilitated smooth operations during peak hours by efficiently managing tee time reservations and maintaining effective communication between guests and staff.
  • Assisted in the organization of successful golf tournaments by coordinating with event planners and setting up required equipment.
  • Aided in the training of new hires, ensuring they were equipped with knowledge of golf course policies and procedures.
  • Partnered with golf shop, cart staff and ranger to maintain smooth golf games.
  • Trained in different roles at golf course to help team deliver first-rate support to guests.
  • Maintained pristine course conditions through regular maintenance tasks, such as mowing and raking bunkers.
  • Handled clerical and cashier work inside clubhouse to assist players.
  • Increased revenue by promoting membership packages and upselling additional services to visitors.
  • Ensured a safe environment for all patrons by strictly enforcing golf course rules and regulations.
  • Maintained golf cart fleet with regular upkeep to fluids and parts replacements.
  • Provided valuable assistance during lessons conducted by Golf Professionals for beginners.
  • Assisted in managing golf tournaments and events, contributing to their smooth execution and participant satisfaction.
  • Ensured optimal playing conditions on golf course by meticulously maintaining greens, fairways, and tee boxes.
  • Supported course superintendents by providing detailed reports on course conditions and maintenance needs.

Sailing Club Bar and Function Attendant

Stephanie Macguire
02.2022 - 04.2023
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
  • Handled cash transactions accurately, ensuring proper documentation for financial records.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
  • Provided exceptional customer service by promptly addressing guest needs and requests.
  • Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
  • Utilized strong interpersonal skills to establish rapport with guests.
  • Assisted guests with luggage and transportation arrangements, providing seamless arrival and departure experience.
  • Monitored guest facilities for cleanliness and functionality, addressing any issues promptly to maintain high standards.
  • Managed inventory of supplies, ensuring all necessary items were always available for guest use.
  • Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
  • Enforced adherence to health and safety protocols, contributing to safe environment for all.
  • Greeted customers and offered them assistance.
  • Managed check-in and check-out process of items.

Truck Driver

Foxleigh Coalmine
02.2019 - 01.2022
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
  • Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.

Skills

  • Golf Rules Understanding
  • Golf cart operation
  • Weather Monitoring
  • Golf Course Maintenance
  • Course etiquette knowledge
  • Cash handling proficiency
  • Safety awareness
  • Golf Club Repair
  • Sales and Upselling
  • Strong Work Ethic
  • Time Management
  • Decision-Making

Timeline

Golf Course Attendant

Whitsunday Green
08.2023 - 10.2023

Sailing Club Bar and Function Attendant

Stephanie Macguire
02.2022 - 04.2023

Truck Driver

Foxleigh Coalmine
02.2019 - 01.2022

Similar Profiles

CREATE PROFILE
Max Bolger