MAX BRANDJES
Summary
Rooted in Amsterdam, the Netherlands, my interpersonal skills are defined by approachability, empathy, and unwavering dedication. I bring a positive attitude and proactive energy to work, fueling my drive for success. With several years of experience in customer service, I have honed my abilities and possess a solid foundation in the hospitality industry, tourism sector, and call centers.
Overview
16
16
years of professional experience
Work History
Travel Sales Specialist
Happy Travels
08.2024 - Current
- Participated in company-sponsored travel experiences to gain firsthand knowledge of destinations, enhancing service quality and credibility with clients.
- Evaluated customer feedback regularly to identify areas of improvement within the sales process for continuous enhancements.
- Increased customer satisfaction by providing tailored travel recommendations and personalized itineraries.
- Worked closely with other departments such as finance and operations teams to ensure seamless coordination throughout the booking process.
Heineken Ambassador/Supervisor
The Heineken Experience
01.2019 - 01.2023
- Supervisor/Tour Employee - I managed day-to-day operations and managed other employees to ensure operations ran efficiently
- I worked at events operating as a barman, a host, and a waiter
- I entertained and educated the museum's visitors with stories about Heineken's legacies and history
Call Centre Team Leader
Direct Result
01.2018 - 01.2019
- I directed and managed both small and large groups in completing assigned tasks, focusing on enhancing productivity and efficiency
- I organised and provided training to other employees
- I was in charge of recruiting new employees and conducting job interviews
Lunch Chef/Kitchen Hand
Engelbewaarder
01.2012 - 01.2019
- I was responsible for preparing lunch
- Mise en place
Logistics Employee
Albert Heijn
01.2009 - 01.2012
Education
Bachelor - Public Governance and Management
Vrije Universiteit Amsterdam
01.2020
Bachelor - Political Science
University of Amsterdam
01.2018
Secondary School - undefined
Montessori Lyceum
01.2014
Skills
- Travel industry experience
- Strong negotiation skills
- Creativity and innovation
- Cultural awareness
LANGUAGES
Dutch - Fluent
English - Fluent
German - Intermediate
French - Intermediate
Timeline
Travel Sales Specialist
Happy Travels
08.2024 - Current
Heineken Ambassador/Supervisor
The Heineken Experience
01.2019 - 01.2023
Call Centre Team Leader
Direct Result
01.2018 - 01.2019
Lunch Chef/Kitchen Hand
Engelbewaarder
01.2012 - 01.2019
Logistics Employee
Albert Heijn
01.2009 - 01.2012
Bachelor - Political Science
University of Amsterdam
Secondary School - undefined
Montessori Lyceum
Bachelor - Public Governance and Management
Vrije Universiteit Amsterdam
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