Max Callahan
Melbourne
Summary
Dynamic and results-oriented professional with extensive experience at VicRoads as a Policy Advisor/Customer Experience Officer. Excelled in policy analysis and interpersonal communication, significantly enhancing stakeholder relationships. Proven track record in problem-solving and legal writing, contributing to innovative policy updates and improved customer experiences. Demonstrated ability to lead teams and drive sales growth at Enhance Connect.
Overview
7
7
years of professional experience
Work History
Policy Advisor/Customer Experience Officer
VicRoads
11.2022 - Current
- Facilitated communication and relationship development between different stakeholders.
- Researched existing policies and procedures to gain firm understanding of current conditions.
- Drafted and presented reports outlining policy actions.
- Recommended updates to current legislation, regulations and policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Agent
Enhance Connect
04.2022 - 10.2022
- Increased sales revenue by developing and maintaining strong client relationships.
- Collaborated with team members to develop innovative sales approaches, fostering a competitive edge within the industry.
- Excelled in building relationships with stakeholders, resulting in increased engagement and support for the organization''s mission.
Shift Manager/Department Manager
McDonald's
10.2017 - 11.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
Bachelor of Laws - Law
Deakin University
Melbourne, VIC11-2027
Skills
- Policy analysis
- Legal writing
- Improvement strategies
- Critical thinking
- Interpersonal communication
- Problem-solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Policy Advisor/Customer Experience Officer
VicRoads
11.2022 - Current
Sales Agent
Enhance Connect
04.2022 - 10.2022
Shift Manager/Department Manager
McDonald's
10.2017 - 11.2021
Bachelor of Laws - Law
Deakin University
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