Max Day
Brighton East,VIC
Summary
I am a Melbourne-based professional with a background in Communication and Graphic Design, with extensive experience in the customer service area. I am a vibrant, personable, and highly adaptable hospitality professional with a strong passion for creating memorable guest experiences in dynamic, fast-paced environments. Naturally extroverted and team-oriented, I thrive in roles that demand energy, flexibility, and genuine human connection. I’m seeking the opportunity to immerse myself in the unique lifestyle of the Nagano mountains — combining my love for the outdoors, snow sports, and new cultural experiences with my dedication to exceptional service. Eager to contribute to a positive, high-energy team while making the most of everything a 25/26 ski season has to offer.
Overview
6
6
years of professional experience
Work History
Customer Experience Agent
Cushman & Wakefield
09.2023 - Current
- This role is based around the premise of connecting clients with vendors; organising jobs for our clients, all around the globe, via email and in/outbound telephony. This job involves the use of countless applications and programs.
Caulking/Business Management
Tony Caulks Pro Sealers
05.2020 - Current
- This job involved the waterproofing of internal & external housing, ensuring the property met legal standards for customers to move in. I was also tasked with liaising with construction managers and clients, within this role, to ensure that the company secured the client and future jobs.
- Skilled at working independently and collaboratively in a team environment.
Bartender/Bar Manager
Half Moon Hotel
12.2018 - 12.2023
- During this role under the CBCO parent company, I was responsible for providing excellent customer service, mixing and serving drinks, and ensuring a welcoming atmosphere for patrons. 2 years into the role, I undertook managerial duties for the rest of my tenure there.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Barista work and training was also undertaken during my time here.
Education
Bachelor of Design Graduate -
Monash University
01.2022
Skills
Customer Service Excellence – Proven ability to deliver friendly, attentive, and personalized service in high-volume settings
Cultural Sensitivity & Adaptability – Comfortable working in multicultural teams and engaging with international guests
Team Collaboration – Strong team player with a positive attitude and willingness to support colleagues during peak hours
Multitasking & Time Management – Efficient in handling multiple responsibilities under pressure without compromising service quality
Basic Japanese Language Skills – Familiar with key hospitality-related phrases and eager to improve language ability on the job
Cash Handling & POS Operation – Confident managing transactions, tabs, and basic financial procedures in food/beverage environments
Barista/Bartending Experience – Skilled in preparing beverages quickly and accurately in busy café or après-ski settings (if applicable)
Housekeeping & Accommodation Services – Experience in maintaining cleanliness, turnover, and comfort in guest lodgings
Enthusiasm for Outdoor Activities – Genuine interest in skiing, snowboarding, or mountain life, aligning well with seasonal resort culture
Timeline
Customer Experience Agent
Cushman & Wakefield
09.2023 - Current
Caulking/Business Management
Tony Caulks Pro Sealers
05.2020 - Current
Bartender/Bar Manager
Half Moon Hotel
12.2018 - 12.2023
Bachelor of Design Graduate -
Monash University
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