Max Dowler
Belmont North,NSW
Summary
Highly adaptable and results-driven professional with extensive experience across leadership, customer service, retail, and graphic design roles. Proven success in leading teams, enhancing productivity, and fostering positive work environments. Adept at managing customer relationships, resolving issues, and delivering exceptional service. Strong background in delegating tasks, conflict resolution, and process optimization. Skilled in graphic design and branding, with a talent for translating client visions into compelling visual content. Committed to continuous improvement and delivering high-quality results in fast-paced, dynamic environments.
Overview
8
8
years of professional experience
Work History
Acting Team Leader
Coles
06.2023 - Current
- Set performance expectations for approximately 12 team members every night, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Night Fill Team Member
Coles
02.2022 - Current
- Promoted a positive work environment through active participation in Fill Team meetings and open communication with coworkers
- Improved customer satisfaction by efficiently restocking shelves and maintaining a clean store environment
- Provided excellent customer service by answering questions, locating products, and assisting with purchases
- Mentored new Fill Team Members, providing training on proper handling of merchandise and adherence to company protocols
Sales Associate
KINGS 4WD SUPACENTRE
09.2022 - 01.2023
- Managed returns, exchanges, and refunds in accordance with store policy.
- Prepared merchandise for the sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Click and Collect
Coles
01.2020 - 02.2022
- Worked productively with customers to meet order requirements and service expectations.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Trained new employees on customer service, money handling and organizing strategies.
Customer Service
Coles
11.2018 - 12.2019
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Addressed and resolved customer complaints in polite and professional manner
- Skilled at working independently and collaboratively in a team environment
Graphics Designer
Self Employed
01.2017 - 12.2018
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
- Put together videos for social media, advertising, and informational purposes.
- Communicated effectively with clients throughout the design process, gathering feedback and making necessary revisions to achieve desired results.
- Developed unique branding concepts for clients, leading to improved recognition and market growth.
Education
Bachelor of Computer Science - Cyber Security
The University of Newcastle
Newcastle, NSW07.2026
Bachelor of Electrical Engineering -
The University of Newcastle
Newcastle, NSWHigher School Certificate - ATAR: 86.9
MacKillop College
Skills
- Task Delegating
- Analytical Thinking
- Problem-Solving
- Work Planning and Prioritization
Timeline
Acting Team Leader
Coles
06.2023 - Current
Sales Associate
KINGS 4WD SUPACENTRE
09.2022 - 01.2023
Night Fill Team Member
Coles
02.2022 - Current
Click and Collect
Coles
01.2020 - 02.2022
Customer Service
Coles
11.2018 - 12.2019
Graphics Designer
Self Employed
01.2017 - 12.2018
Bachelor of Computer Science - Cyber Security
The University of Newcastle
Bachelor of Electrical Engineering -
The University of Newcastle
Higher School Certificate - ATAR: 86.9
MacKillop College
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