Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Max Gannon

Southbank

Summary

Dedicated and results-driven professional with a strong background in account management, policy negotiation, & managing client relationships. Provides tailored insurance solutions and ensures compliance with industry regulations, consistently delivering exceptional customer service. Experience across various areas of the industry has honed communication, organizational, and analytical skills, enabling thriving under pressure and meeting strict deadlines. Highly adaptable and always eager to develop skills further, excelling both independently and as part of a team. Committed to maintaining high standards, making informed decisions, and continuously striving for excellence in career.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Commercial Account Handler

Radius insurance solutions
03.2021 - 10.2024
  • Strategically negotiating with insurers to obtain the most competitive premiums and bespoke coverage solutions, ensuring optimal value while aligning with clients' unique risk profiles and financial objectives.
  • Building and maintaining strong client relationships by acting as a key point of contact for insurance queries and policy updates.
  • Demonstrating integrity and discretion when handling customers' confidential information, ensuring trust, compliance, and the highest standards of professionalism.
  • Ensuring work complies with industry regulations and company policies when handling client accounts and documentation.
  • Assisting with mid-term policy adjustments, endorsements and claims support to provide an easy and clear customer journey.
  • Conducting comprehensive market research to remain informed on industry trends, ensuring more effective and strategic communication with clients.
  • Collaborating with internal teams, including claims, service and outbound sales, to ensure efficient service is delivered to clients.
  • Providing comprehensive training and mentorship to new team members, ensuring a deep understanding of best practices and system processes to uphold exceptional service standards.
  • Actively participate in industry-specific learning modules and training programs to deepen my understanding of products and services.

Football Scout

Freelance
01.2023 - 10.2024
  • Use analytical software to assess potential signings before making recommendations.
  • Reviewing game footage to be able to determine whether a potential signing would be able to fit into a teams style of play.
  • Work with the multiple English Football League and National League Clubs to plan fixtures I will attend through the week.
  • Consistently manage my workload to ensure reports are completed within a certain deadline and to a certain level of quality.
  • Attend live football games, providing detailed reports to the clubs.
  • Provide detailed analysis on the performance of players make a recommendation on if they should be signed, monitored, or not signed if the chance should become available.
  • Create next opposition reports on future opponents, breaking down style of play, key players, and main threats.
  • Suggesting the best way to overcome this.
  • Collaborate with the chief scouts of different clubs to discuss potential opportunities for signings for, short, medium, and long-term goals.
  • Improving my scouting knowledge by taking part in comprehensive workshops.

Motor Insurance Sales Consultant

Direct Line Group
09.2017 - 03.2021
  • Managing relationships with existing clients by addressing their insurance needs, resolving inquiries, and providing tailored policy recommendations to ensure continued satisfaction and retention.
  • Engaging with potential clients to understand their insurance requirements, present suitable coverage options, and effectively communicate the value of our offerings to secure new business.
  • Providing guidance, expertise, and ongoing support to team members, fostering a collaborative environment to enhance performance, efficiency, and overall service quality.
  • Creating and implementing self-improvement action plans to enhance skills, performance, and professional growth, ensuring continuous development and excellence in the role.
  • Exhibiting adaptability by continuously expanding my skill set to align with the changing needs and objectives of the company.

Multiple Customer Facing Roles

Goals Doncaster
03.2016 - 09.2017
  • Communicating with customers to understand their needs and efficiently coordinating bookings to ensure a seamless and professional service experience.
  • Organizing and managing a soccer league, including scheduling fixtures, updating results on the company website, and ensuring seamless operations.
  • Communicating with referees to coordinate match logistics and addressing any officiating matters.
  • Processing paperwork for disciplinary issues, ensuring compliance with league regulations.
  • Recruiting and onboarding new teams, expanding participation, and fostering league growth.
  • Preparing and serving beverages while ensuring exceptional customer service in a fast-paced environment.
  • Handling cash transactions, maintaining cleanliness, and adhering to health and safety regulations behind the bar.


Education

Level 3 Certificate in insurance - Insurance And Risk Management

The Chartered Institute of Insurance
Sheffield, UK
02.2024

GCSE -

Ridgewood Comprehensive School
Doncaster, UK
07.2016

Skills

  • Deadline Management
  • Flexible Problem-Solving
  • Eager to Learn
  • Consistent Punctuality
  • Proficient in Presentation Delivery
  • Collaborative Communication Skills
  • Effective Team Collaboration
  • Optimistic Mindset
  • Analytical Problem-Solving
  • Meticulous Attention
  • Proficient in Task Management
  • Strategic Decision Making

Certification

  • FA Level 1 Coaching Qualification, 10/01/18
  • FA Level 1 in Talent ID, 02/01/23
  • ST Johns Ambulance Emergency First Aid, 02/01/22

Timeline

Football Scout

Freelance
01.2023 - 10.2024

Commercial Account Handler

Radius insurance solutions
03.2021 - 10.2024

Motor Insurance Sales Consultant

Direct Line Group
09.2017 - 03.2021

Multiple Customer Facing Roles

Goals Doncaster
03.2016 - 09.2017

Level 3 Certificate in insurance - Insurance And Risk Management

The Chartered Institute of Insurance

GCSE -

Ridgewood Comprehensive School

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Max Gannon