Max Gill
SYDNEY,NSW
Summary
Organized and motivated professional experienced in time management and organizational skills across diverse environments. Contributed to team success through a proactive attitude and strong work ethic, fostering effective communication. Focused on enhancing abilities while supporting organizational growth.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Commercial Cleaner
Jani King
Sydney , NSW
03.2023 - Current
- Sanitized high-touch surfaces using approved cleaning chemicals and disinfectants.
- Cleaned carpets using steam cleaning or shampooing techniques to remove dirt and stains.
- Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
- Emptied trash, recycling, and waste containers throughout client facilities.
- Refilled restroom supplies and maintained stocked cleaning stations.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Inspected facilities regularly to identify potential safety hazards or areas that need attention.
- Reported maintenance concerns and supply shortages to Jani-King supervisors.
- Resolved customer complaints promptly and professionally in accordance with company policy.
Climbing gym
9 degrees
Sydney , NSW
04.2024 - 10.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service Representative
Cha Time
Sydney , NSW
06.2019 - 09.2020
- Handled pickup orders and coordinated timely service during busy periods.
- Resolved customer concerns with calm, friendly support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Supported sales team members to drive growth and development.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Golf Pro Shop Assistant
Pymble Golf Club
Pymble, NSW
07.2017 - 08.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Processed tee time bookings and golf lesson appointments.
- Maintained clean, organised pro shop presentation and customer service standards.
- Completed day-to-day duties accurately and efficiently.
- Assisted with organizing tournaments and special events held at the golf course.
- Developed relationships with regulars through friendly conversation during shifts.
- Performed light cleaning duties within the pro shop area on a daily basis.
Golf Pro Shop Assistant
Royal Perth Golf Club
South Perth , WA
02.2015 - 09.2017
- Managed merchandise displays and restocked pro shop inventory.
- Processed tee time bookings and golf lesson appointments.
- Supported tournament setup and competition day operations.
- Coordinated club communications with members, staff, and golf professionals.
- Handled incoming phone calls from current or prospective members of the facility.
- Resolved customer issues courteously while maintaining a professional demeanor.
- Trained new employees on proper procedures related to working in the pro shop.
- Communicated regularly with management regarding any changes or updates needed.
Retail Sales Associate
Daiso Japan
Sydney , NSW
04.2016 - 07.2017
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with product location, selection, and store questions.
- Addressed customer questions and concerns regarding products and services.
- Handled customer complaints in a professional manner.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Supported team members during rush periods and closing duties.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Arranged product displays to support clean, organized sales floor presentation.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Participated in team meetings and training sessions.
Education
Barker College
Hornsby , NSWSkills
- Facility sanitation
- Deep cleaning
- Window cleaning
- Equipment safety
- Time management
- Team collaboration
- Team collaboration
- Customer service
- Clear communication
- Active listening
- Reliability and punctuality
- Equipment safety
Languages
English
First Language
Korean
Proficient (C2)
C2
Accomplishments
- Barker College Sportsman of the year
- NZ U19 Golf champion
References
References available upon request.
Timeline
Climbing gym
9 degrees
04.2024 - 10.2025
Commercial Cleaner
Jani King
03.2023 - Current
Customer Service Representative
Cha Time
06.2019 - 09.2020
Golf Pro Shop Assistant
Pymble Golf Club
07.2017 - 08.2019
Retail Sales Associate
Daiso Japan
04.2016 - 07.2017
Golf Pro Shop Assistant
Royal Perth Golf Club
02.2015 - 09.2017
Barker College