Max Goldsmith
Melbourne,VIC
Summary
I started straight out of school at Red Rooster in a full-time kitchenhand position, working my way up through assistant management, store management, and to area manager. While I was there, I learned all about budgets, P&Ls, cash handling, etc. Once I became an area manager, I realized I missed the store environment, so I left to start my career with Big W. At Big W, I was hired as a department manager, was an assistant manager for two years, then a relieving store manager for a year, and am now back to store support leader. While at Big W, I have done everything from filling shelves to coordinating stocktakes. I have worked in many different stores across Big W, and I have always enjoyed working with the teams.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Store Support Leader
Big W
Keysborough, VIC
07.2004 - Current
- Trained new staff members in operational procedures.
- Facilitated hiring efforts for new staff members as required.
- Facilitated consistent discussions with team members to outline goals.
- Ensured compliance with safety regulations and company policies.
- Conducted daily audits to verify cash register transaction accuracy.
- Monitored sales performance, inventory levels, and customer feedback.
- Managed complaints swiftly to ensure positive customer experiences.
- Executed strategies to prevent store theft.
- Assumed responsibilities of store manager during supervisor's absence.
- Delegated work to staff, setting priorities and goals.
Area Manager
Red Rooster
Melbourne, Vic
03.1984 - 06.2004
- Boosted sales by launching new incentive initiatives regionally.
- Facilitated regular store meetings to review objectives and analyze feedback.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Handled employee and customer disputes with professionalism.
- Managed execution of promotional campaigns featuring discounts and store events.
- Reviewed production, quality control and maintenance reports to identify production issues.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
Education
Some College (No Degree) -
Caulfield Technical School
Caulfield, VICSkills
- Inventory management
- Cash handling
- Sales analysis
- Customer service
- Regulatory compliance
- Safety management
- Operational efficiency
- Cost control
- Theft prevention
- Hiring and onboarding
- Store maintenance
- Shrink reduction
- Customer engagement
- Employee motivation
- Problem-solving
- Supervision and training
- Store operations
Certification
- Forklift license
References
References available upon request.
Timeline
Store Support Leader
Big W
07.2004 - Current
Area Manager
Red Rooster
03.1984 - 06.2004
Some College (No Degree) -
Caulfield Technical School
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