Max Guldi
Jindabyne,NSW
Summary
My name is Max Guldi, I have 4 years experience in the retail/rental industry, In Rhythm Snowsports, Smiggins hole, NSW which is part of the biggest Snowsports Company In Australia and other International Locations such as Japan and North America . I also have experience in House keeping and Kids Club at Smiggins Hotel, It is a hotel situated at the Snowy Mountains snow resort, Perisher.
I am a Hardworking employee with great customer service skills, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
I am a fast learner and I am always looking for ways I can improve and better contribute to the business.
Overview
3
3
years of professional experience
Work History
Kids Club Assistant
Smiggins Hotel
06.2023 - Current
- Refilled drinks and checked with diners to meet specific needs.
- Communicated with children's parents or guardians about daily activities, behaviour and related issues.
- Responsibly watched children while parents were out.
- Communicated with parents about daily activities and any concerning behaviour.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Enforced rules to teach good manners and maintain safe environment.
- Monitored children's safety and well-being to prevent accidents and falls.
- Organized creative activities to develop children's physical, emotional and social growth.
- Remaining alert at all times while caring for multiple children simultaneously.
- Engaging in age-appropriate activities like reading stories or playing games.
Retail and Ski+Snowboard Technician
Rhythm Snowsports (Smiggins Hole)
06.2021 - Current
- Maintained records of all rentals including dates rented out and returned.
- Organized storage areas for easy access to rental items when needed.
- Stocked shelves with new inventory of rental items such as skis, snowboards, boots.
- Cleaned and maintained rental skis, boots, poles, bindings, helmets, goggles in accordance with safety regulations.
- Provided helpful advice about nearby restaurants or lodging options for visitors.
- Educated customers about local mountain conditions such as trails open and closed or weather forecasts.
- Assisted customers with selecting the appropriate ski size, type, and style based on their skill level and desired terrain.
- Adjusted bindings to ensure proper fit of customer's boots.
- Demonstrated GREAT CUSTOMER SERVICE skills.
- Hard worker.
- Supported team members during peak hours by completing tasks quickly and efficiently.
- Processed payments using cash or credit cards in accordance with company policies.
- Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
- Completed paperwork associated with each transaction accurately and efficiently.
- Provided detailed explanation of rental policies and procedures to customers.
- Calculated total cost for rental including taxes, fees, and other charges.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Performed repairs to rental equipment such as waxing skis, tightening screws and, other maintenance jobs.
- Demonstrated GREAT Sales Skills.
Housekeeping
Smiggins Hotel
06.2021 - Current
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used cleaning chemicals following proper guidelines.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Effective communication with staff at all times.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Emptied trash receptacles throughout the property.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Organized closets with hangers for guests' clothing items.
- Interacted pleasantly with clients and guests when performing daily duties.
Education
Year 10 Education
Jindabyne High School
Jindabyne NSW12.2025
Skills
- Corporate Standards
- Policy Enforcement
- Cleaning and Sanitation
- Guest Services
- Retail
- Customer service
- Effective communication
- Facility Cleaning
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
Timeline
Kids Club Assistant
Smiggins Hotel
06.2023 - Current
Retail and Ski+Snowboard Technician
Rhythm Snowsports (Smiggins Hole)
06.2021 - Current
Housekeeping
Smiggins Hotel
06.2021 - Current
Year 10 Education
Jindabyne High School