Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Gym Manager
Anytime Fitness
08.2023 - 02.2024
Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cultivated positive relationships with vendors to secure high-quality equipment at competitive prices.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
Coordinated special events such as member appreciation days or charity fundraisers that increased community involvement while promoting brand awareness.
Reported issues to higher management with great detail.
Increased gym membership retention by implementing personalized fitness programs and regular progress check ins.
Implemented safety protocols to reduce incidents of injury among staff and members during workouts or classes.
Generated leads through sales promotions and word-of-mouth.
Reviewed stock counts and ordered items to control inventory.
Strengthened communication skills through regular interactions with others.
Identified issues, analyzed information and provided solutions to problems.
Proven ability to learn quickly and adapt to new situations.
Self-motivated, with a strong sense of personal responsibility.
Fitness Coach
Genesis Fitness Club
08.2022 - 07.2023
Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being
Oversaw fitness areas with practiced eye for safety or training issues
Modified workout plans according to fitness levels and medical considerations
Provided coaching about healthy lifestyle strategies
Created individualized exercise, nutrition and strength and conditioning programs to facilitate weight loss and encourage healthy lifestyle
Improved class participation by developing programs to meet needs relevant to age and activity levels
Collaborated with clients to identify potential barriers to achieving fitness goals
Helped clients reach fitness objectives by providing encouragement and motivation
Monitored and tracked clients' progress and adjusted instructions to attain successful outcomes
Stayed current with CPR and first aid certification to provide emergency response in case of injury
Cultivated positive relationships with participants by interacting with group during fitness classes
Designed innovative fitness plans to keep clients engaged
Kept accurate and updated client records to track progress and provide follow-up.
Sales Executive
Genesis Fitness Club
05.2022 - 07.2023
Execute and create personalized experiences with customers
Point of reference for clients' personal needs and personal goals using rapport building and sales techniques
Assistant Management reports, KPI's, budget management and stock control
Diary and calendar management
Lead generation and follow up
Referral generation
Script practice/role play experience
Business outreach experience
Overcoming objections
Customer complaint handling
Appointment scheduling/follow ups
Daily paperwork and acquisition goals/records
Weekly and monthly reports
Email and fax duties
Banking and budget records
Cash handling Telemarketing and Tele sales
Cold calling prospected leads
Data entry, Creative, driven and inspired by evolving trends
Excellent communication and interpersonal skills with all age demography
Professional manner ensuring personal style and look to accommodate to each family or individual
Self-motivated to achieve and work autonomously
Achieve sales budgets whilst producing excellent customer service and relations
Operating safety inspections throughout gym environments
Offer technical solutions to health and physical wellbeing
Advise on different products to achieve desired outcome of client's needs
Assist with working with children and ensuring safety and pleasant experience throughout gym
Used consultative sales techniques to understand customer needs and recommend relevant products and services
Increased overall revenue by over 500 member sales through effective salesmanship and great negotiation skills
New Car Sales Consultant
Trinity Ford Cairns
12.2020 - 05.2022
Completed registration paperwork and sales documentation
Listened to customer needs and desires to identify and recommend optimal products.
Collaborated with marketing team to develop effective promotional campaigns that attracted new customers to the dealership.
Met customers on lot and in showroom to discuss available vehicles and options
Prepared purchased vehicles and completed final delivery checks
Located desired vehicles at auctions and other dealerships
Negotiated vehicle prices and secure financing for customers
Demonstrated vehicles and features, and conduct test drives
Outlined sales, warranty, and service procedures
Offered comprehensive knowledge of vehicle operations and brand features
Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Negotiated purchase prices and explained sales, warranty, and optional products
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites
Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options
Greeted customers on lot and in showroom to answer questions about brand and available inventory
Located merchandise across various stores to address customer needs.
Brought average of $80,000 in monthly sales
Closing Ratio of 70%
Sales Executive
Genesis Fitness Club
08.2018 - 12.2020
Achieved sales goals and service targets by cultivating and securing new customer relationships
Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention
Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products
Researched sales opportunities and possible leads to exceed sales goals and increase profits
Established and maintained positive relationships with vendors to determine product availability and quality
Developed sales strategy based on research of consumer buying trends and market conditions
Analyzed past sales data and team performance to develop realistic sales goals
Created and implemented successful sales campaigns to drive leads and increase sales
Directed sales support staff in administrative tasks to help sales reps’ close deals
Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales
Developed and implemented account management plans to establish customer satisfaction
Answered customer questions about products and services, helped locate merchandise, and promoted key items
Engaged in friendly conversation with customer to better uncover individual needs
Listened to customer needs and desires to identify and recommend optimal products
Built customer loyalty and retention by delivering excellent shopping experiences
Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Certificate IV: Health And Fitness - Personal Training
Fit College Australia
Cairns, QLD
08.2022
CPR Certificate: Health And Fitness -
Fit College
Cairns, QLD
08.2022
Full Vaccination History - Health
Queensland Health
Cairns, QLD
01.2022
QLD
Certificate III: Health And Fitness -
Fit College
Cairns, QLD
01.2022
High School Diploma -
Redlynch State College
Redlynch, QLD
11.2017
Skills
Customer Relationship Management
Contract Negotiation and Closing Tactics
B2B Sales
Operations Oversight
Time Management
Sales and Marketing
Lead Prospecting
Wellness Coaching
Timeline
Gym Manager
Anytime Fitness
08.2023 - 02.2024
Fitness Coach
Genesis Fitness Club
08.2022 - 07.2023
Sales Executive
Genesis Fitness Club
05.2022 - 07.2023
New Car Sales Consultant
Trinity Ford Cairns
12.2020 - 05.2022
Sales Executive
Genesis Fitness Club
08.2018 - 12.2020
Certificate IV: Health And Fitness - Personal Training