Summary
Overview
Work History
Education
Skills
Timeline
Generic

Max Harvey

Tyabb,VIC

Summary

Knowledgeable and dedicated employee with extensive experience in a variety of industries. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Belgravia Leisure
07.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Pool Lifeguard

Belgravia Leisure
07.2022 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
  • Attentively monitored swimmers to identify distress.
  • Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.
  • Enhanced swimmer safety by vigilantly monitoring pool activities and enforcing rules.

Swim Instructor

Belgravia Leisure
07.2022 - Current
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
  • Adapted teaching techniques to different learning styles.

Crew Member

McDonald's Restaurant
06.2020 - 06.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Catering Server

Somers Yacht Club
11.2021 - 03.2022
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages to tables in line with formality and specifications of each event.
  • Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
  • Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
  • Enhanced guest experience by providing exceptional service during catered events.

Education

Bachelor of Commerce - Accounting And Finance

University of Melbourne
Parkville, VIC
11.2026

Year 12 VCE Graduate -

Padua College
Mornington, VIC
11.2023

Skills

  • Product Knowledge
  • Data Entry
  • Consultative Sales
  • Account updating
  • Complaint resolution
  • Critical thinking
  • Innovation
  • Communication
  • Organised

Timeline

Customer Service Representative

Belgravia Leisure
07.2022 - Current

Pool Lifeguard

Belgravia Leisure
07.2022 - Current

Swim Instructor

Belgravia Leisure
07.2022 - Current

Catering Server

Somers Yacht Club
11.2021 - 03.2022

Crew Member

McDonald's Restaurant
06.2020 - 06.2022

Bachelor of Commerce - Accounting And Finance

University of Melbourne

Year 12 VCE Graduate -

Padua College

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Max Harvey