Max Heinz

Hastings is a uniquely innovative Hospitality & Leisure Recruitment Consultancy, operating at Executive, Specialist, and Senior Management levels

• Returned on a short-term contract to assess the business’ optimisation of their ATS and assist in setting up SOP’s and customized training programs to enhance employee skill sets and boost overall productivity levels within the organization
• Delivered efficient candidate pipelines and supported long-term client partnerships.

As a purpose-led mutual boasting 3.1 million members, the NRMA works tirelessly across communities and is leading the charge in Australia's transition to electric vehicles, by doing what it does best – advocating for a better future for all.

The NRMA portfolio currently consists of;

NRMA Roadside - https://www.mynrma.com.au/

Parks & Resorts https://www.nrmaparksandresorts.com.au/

Sixt Car Rental - https://www.sixt.com.au/

Coral Expeditions - https://www.coralexpeditions.com/

• Directed a team of 8 Talent Specialists across 4 business arms including roadside assistance, car rental (Sixt), marine tourism, and resorts.
• Oversaw 5–10 concurrent senior-level requisitions, including roles in Strategy/ESG, Engineering, Marketing, and Ops
• Introduced a formal PSA panel to reduce rogue spend and increase hiring quality.
• Led data-driven DEI hiring initiatives using SmartRecruiters ATS and internal analytics dashboards.
• Spearheaded the integration of SmartRecruiters with Dayforce HRIS, improving time-to-hire metrics and cross-functional workflows.
• Partnered with C-level stakeholders to define workforce needs and succession planning models.

Zambrero is Australia’s largest Mexican restaurant franchise. Zambrero is healthy, Mexican inspired food that also helps stop world hunger. Every burrito or bowl purchased means a meal donated to someone in need with Plate 4 Plate.

Zambrero, thanks to its customers, has donated more than 70 million meals around the world since it was founded in 2005 by entrepreneur Dr. Sam Prince.

Zambrero has over 260 restaurants globally across Australia, New Zealand, Ireland, the UK and North America.

Select achievements:

• Designed and launched a comprehensive talent acquisition framework across HQ and restaurant networks.
• Sourced and hired across all levels—from graduate talent through to C-suite roles.
• Eliminated external recruitment agency usage, saving significant costs (~$250k+ annually).
• Curated and managed Zambrero’s Glassdoor presence, increasing employer rating and review engagement by over 30%.
• Built a regional operations team in NZ and co-developed national employee retention and recognition programs.

The Prince Group has a diverse portfolio of businesses founded by Dr Sam Prince in 2005, dedicated to the fields of healthcare, hospitality, FMCG, technology, venture and philanthropy.

The Prince Group portfolio currently consists of;

Zambrero - https://www.zambrero.com.au/

Next Practice - https://nextpracticehealth.com/

One Disease - https://www.onedisease.org/

Sam Prince Hospitality Group - https://www.tsphg.com.au/

Shine+ - https://shinedrink.com/

Zapid Hire - https://www.zapidhire.com/

• Built a centralized talent function serving six businesses across Health (Next Practice), Tech (Zapid Hire), FMCG (Shine+), Hospitality (Zambrero + SPHG) and Philanthropy (One Disease).
• Developed a scalable group-wide hiring process, harmonizing disparate workflows across companies.
• Cut agency spend by 80% in FY21/22 (~$600K) via proactive sourcing and internal mobility programs.
• Coached executives and managers on behavioural interviewing and inclusive hiring techniques.
• Launched a candidate referral program leading to a 150% increase in employee-referred hires.

Hastings is a uniquely innovative Hospitality & Leisure Recruitment Consultancy, operating at Executive, Specialist, and Senior Management levels.

Rising rapidly to be recognised as the premium service provider for the sector, Hastings has established a network of market-leading clients, spanning multiple countries in order to provide wide-ranging opportunities for our candidates.

Achievements

• Joined early-stage team and helped scale operations from 3 to 10 consultants.
• Top 3 biller for 2 consecutive years; closed high-value roles in venue management, corporate hospitality, and c-suite
• Won and led exclusive retained partnerships with major groups including Merivale and Solotel.
• Managed end-to-end hiring for national rollout campaigns and venue openings.
• Mentored junior consultants and implemented sourcing best practices.

JRM Hospitality is a multi-faceted hospitality consulting business, specialising in both temporary and permanent recruitment solutions. My focus was on the recruitment of both front and back of house staff across a number of different venues and hospitality groups, with a very strong understanding of the permanent market and the clients and candidates within it.

• Delivered permanent placements for both front-of-house and back-of-house roles.
• Grew personal desk to $400K+ in annual billings.
• Expanded client base to include boutique venues and national chains in Sydney and Melbourne.
• Contributed to team growth from 1 to 3 consultants plus a dedicated resourcer.

Black Betty is a recruitment consultancy firm specialising in permanent recruitment solutions.

• Revived a struggling front of house division and re-built relationships with a number of key hospitality groups in Sydney.
• Expanded the division’s focus towards both events and sales staff.
• Recruited, managed and mentored a junior recruiter.

Denovo is a dedicated and sales marketing recruitment firm with offices across Australia and Europe. Working across a number of different verticals they are able to identify the requirements for all sales roles, from Telesales all the way through to Sales and Marketing Directors and CEOs.

• Established and drove the success of the hospitality and tourism division.
• Over 12 months I was promoted twice from Resourcer, to Junior Consultant and to Consultant
• Member of monthly “big billers” club ($40k+ billing) on two occasions.
• Won several monthly incentives ranging from dinner vouchers, team awards and lunch club.

As the largest inbound travel and recruitment specialist, Work and Travel Company has helped over 40,000 travellers since its inception in 2000. Offering work opportunities from a couple of days up to 6 months, WTC is the first stop for all backpackers looking for dedicated employment assistance.

Industries serviced include:

• Hospitality
• Logistics & Warehousing
• Building & Construction
• Sales & Marketing