Max Jackson Renard
Northcote,Australia
Summary
Experienced hospitality professional with a background in bars, restaurants, and international event venues. Skilled in staff management, financial reporting, and ensuring customer satisfaction. Proficient in inventory management, cost-effective measures, and cash handling to prioritize guest experiences. Expertise in crafting cocktails, organizing events, mentoring teams, and resolving customer concerns. Recognized for communication, leadership, and problem-solving skills. Committed to operational excellence, profitability, and precision in fast-paced hospitality settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar Manager & Function Coordinator
San Remo
03.2019 - 02.2020
- Managed daily bar operations and supervised team of 5 staff members, consistently achieving high customer satisfaction ratings
- Implemented cost control measures that reduced beverage waste and improved profit margins across all product categories
- Coordinated and executed over 50 private functions and special events, generating 25,000 euros in additional annual revenue
- Managed comprehensive inventory control systems, significantly reducing stock discrepancies through improved ordering processes
- Handled daily cash handling procedures and financial reporting, maintaining complete accuracy in reconciliation
- Resolved customer complaints promptly and effectively, maintaining positive feedback ratings on review platforms
- Trained staff in precision cocktail preparation and customer service standards, improving overall service efficiency
Senior Bar Attendant & Operations Lead
Kake
06.2018 - 02.2019
- Led bar operations during high-volume periods, serving over 200 customers per shift with precision and efficiency
- Assisted with special events planning and execution, contributing to substantial weekend revenue increases
- Managed inventory audits and stock control, implementing systems that reduced ordering costs and waste
- Supervised junior staff training programs, improving team productivity and customer satisfaction ratings
- Maintained financial reporting accuracy and supported management with cost control initiatives
- Handled customer complaints and service recovery, achieving rapid resolution within 24 hours
Senior Waiter & Bar Supervisor
The Rochester Hotel
03.2017 - 05.2018
- Supervised dining and bar service operations during peak periods, managing sections of over 40 tables
- Supported special events coordination and private function management, overseeing events for up to 100 guests
- Implemented staff management protocols that significantly improved service delivery times
- Managed cash handling procedures and daily reconciliation with complete accuracy
- Enhanced customer satisfaction through expert wine pairing recommendations, driving increased beverage sales
- Mentored junior staff in hospitality standards and precision service delivery
Lead Barista & Service Coordinator
Hektor Woodley's
04.2015 - 02.2016
- Managed coffee service operations and supervised team of 3 baristas during peak trading hours
- Assisted with special events coordination and catering services, contributing to measurable revenue growth
- Implemented inventory management systems that substantially reduced product waste
- Handled customer complaints and service issues, maintaining consistently high satisfaction levels
- Provided comprehensive staff training in coffee preparation precision and customer service excellence
- Managed cash handling and daily financial reporting responsibilities with accuracy
Bar Supervisor & Event Coordinator
Imperial Hotel & Spice Cellar
01.2015 - 03.2015
- Supervised bar operations and staff management during promotional events and special occasions
- Collaborated with entertainment promoters to organize events that significantly increased venue revenue
- Managed social media marketing campaigns that substantially grew customer engagement
- Handled inventory control and cost management, optimizing product ordering efficiency
- Resolved customer complaints and maintained high service standards in fast-paced environment
Assistant Bar Manager & Event Coordinator
The Terrace Bar
09.2013 - 12.2014
- Assisted with bar management operations and staff supervision, supporting team of 8 employees
- Organized over 30 live entertainment events and special occasions, managing artist liaison and logistics
- Managed financial reporting, invoicing, and cash handling with precision and accuracy
- Implemented inventory management systems that improved stock control efficiency
- Provided staff training and mentoring, enhancing team performance and customer satisfaction
- Handled customer complaints and service recovery, maintaining positive venue reputation
Education
Bachelor of Arts - Communications
University of Newcastle
12.2013
Skills
- Staff Management & Team Supervision
- Financial Management & Reporting
- Problem-Solving Skills & Decision Making
- Leadership Development & Mentoring
- Performance Management & Training
- Customer Satisfaction Optimization
- Precision Service Delivery
- Customer Complaints Resolution
- Quality Control & Standards Management
- Hospitality Excellence & Guest Relations
- Cash Handling & Reconciliation
- Cost Control & Profit Optimization
- Manage Inventory & Stock Control
- Financial Reporting & Analysis
- Budget Management & Expense Control
- Special Events Planning & Execution
- Function Coordination & Management
- Vendor Relations & Supplier Management
- Social Media Marketing & Promotion
- Customer Engagement & Retention
- Mixology & Cocktail Creation
- Wine Knowledge & Food Pairing
- POS Systems & Technology
- Inventory Management Software
- Hospitality Industry Compliance
Certification
- RSA (Responsible Service of Alcohol) - Victoria
- Food Safety Supervisor Certification
Languages
English
French
Core Competencies
Staff Management & Team Supervision, Financial Management & Reporting, Problem-Solving Skills & Decision Making, Leadership Development & Mentoring, Performance Management & Training, Customer Satisfaction Optimization, Precision Service Delivery, Customer Complaints Resolution, Quality Control & Standards Management, Hospitality Excellence & Guest Relations, Cash Handling & Reconciliation, Cost Control & Profit Optimization, Manage Inventory & Stock Control, Financial Reporting & Analysis, Budget Management & Expense Control, Special Events Planning & Execution, Function Coordination & Management, Vendor Relations & Supplier Management, Social Media Marketing & Promotion, Customer Engagement & Retention
Timeline
Bar Manager & Function Coordinator
San Remo
03.2019 - 02.2020
Senior Bar Attendant & Operations Lead
Kake
06.2018 - 02.2019
Senior Waiter & Bar Supervisor
The Rochester Hotel
03.2017 - 05.2018
Lead Barista & Service Coordinator
Hektor Woodley's
04.2015 - 02.2016
Bar Supervisor & Event Coordinator
Imperial Hotel & Spice Cellar
01.2015 - 03.2015
Assistant Bar Manager & Event Coordinator
The Terrace Bar
09.2013 - 12.2014
Bachelor of Arts - Communications
University of Newcastle
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