Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Languages
Timeline
Generic

Max Jackson Renard

Northcote,VIC

Summary

Dynamic hospitality professional with extensive experience at Oyoun, excelling in event coordination and guest relations. Proven ability in cocktail preparation and team collaboration, consistently enhancing customer satisfaction and operational efficiency. Recognized for mentoring staff and implementing effective inventory systems, ensuring seamless service in high-pressure environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Event & Venue Support

Oyoun (Berlin) & Cantina Social (Athens)
06.2022 - 09.2023
  • Provided bar and front-of-house service for events
  • Assisted with guest entry and venue setup
  • Supported event operations through liaison with organisers, artists, and teams
  • Maintained venue standards in high-volume settings
  • Delivered welcoming guest experience
  • Adapted across diverse service formats and shifts

Bar Supervisor & Function Assistant

San Remo Kneipe & Café
03.2019 - 02.2020
  • Supervised dual-function venue operations (daytime café and evening bar)
  • Managed service transitions and coordinated team of 5 staff
  • Handled cost control procedures
  • Coordinated private functions utilising terrace and indoor spaces
  • Managed inventory systems for diverse beverage and food offerings
  • Handled cash procedures and financial reporting for varied periods
  • Resolved customer concerns across different venue atmospheres

Bar Attendant & Event Support

Kake Club & Performance Venue
06.2018 - 02.2019
  • Supported bar operations during high-volume club nights and live performance events
  • Assisted with event coordination for music events and cultural performances
  • Contributed to inventory management and specialist beverage cost control
  • Participated in staff training for high-energy venue operations
  • Maintained service standards in dynamic club environment
  • Handled customer relations and crowd management during peak periods

Senior Waiter & Bar Support

The Rochester Hotel
03.2017 - 05.2018
  • Supervised dining and bar service during peak periods
  • Supported special events coordination and function management
  • Used staff protocols for consistent service delivery
  • Managed cash handling and daily reconciliation
  • Provided wine recommendations to guests
  • Mentored junior staff in service standards

Barista

Hektor Woodley's
04.2015 - 02.2016
  • Managed coffee service operations with team of 3 baristas
  • Assisted with event coordination and catering services
  • Implemented inventory systems to reduce waste
  • Handled customer service issues and maintained satisfaction levels
  • Provided staff training in coffee preparation and customer service

Bar Attendant

Imperial Hotel & Spice Cellar
01.2015 - 03.2015
  • Supervised bar operations during promotional events
  • Collaborated with promoters to organise revenue-generating events
  • Managed social media campaigns to increase customer engagement
  • Handled inventory control and product ordering
  • Maintained service standards in fast-paced environment

Assistant Bar Supervisor

The Terrace Bar
09.2013 - 12.2014
  • Assisted with bar operations and staff support for team of 8
  • Organised live entertainment events and special occasions
  • Managed artist liaison and event logistics
  • Contributed to financial reporting and cash handling
  • Implemented inventory systems for improved efficiency
  • Provided staff training and performance support

Education

Diploma of Community Services -

Swinburne University of Technology
Melbourne, VIC
11-2024

Bachelor of Arts - Communications

University of Newcastle
Newcastle, NSW
12.2013

Bachelor of Criminology and Criminal Justice -

Swinburne University of Technology
Melbourne, VIC | Ongoing

Skills

  • Customer Service & Relations
  • Through diverse roles and multi-venue experience, I have developed strong technical skills and effective team collaboration abilities across different hospitality settings I consistently contribute to smooth daily operations and high customer satisfaction, with solid experience in handling administrative tasks, delivering quality service standards, and supporting various venue operations across busy and varied hospitality environments
  • Guest satisfaction and service recovery
  • Customer complaint resolution
  • Relationship building and retention
  • Team Collaboration & Support
  • Staff training and mentoring
  • Team coordination during peak periods
  • Supporting operational efficiency
  • Administrative & Financial
  • Cash handling and reconciliation
  • Basic financial reporting
  • Inventory tracking and stock control
  • Point of sale systems
  • Operational Support
  • Event assistance and coordination
  • Quality assurance and standards
  • Vendor liaison and supplier management
  • Social media promotion
  • Service Skills
  • Cocktail preparation and mixology
  • Wine service and food pairing
  • Coffee service operations
  • Responsible service of alcohol

Personal Information

Certification

  • RSA (Responsible Service of Alcohol) - Victoria
  • Food Safety Supervisor Certification

Languages

English
Professional
French
Native/ Bilingual
Arabic
Limited
Italian
Limited

Timeline

Event & Venue Support

Oyoun (Berlin) & Cantina Social (Athens)
06.2022 - 09.2023

Bar Supervisor & Function Assistant

San Remo Kneipe & Café
03.2019 - 02.2020

Bar Attendant & Event Support

Kake Club & Performance Venue
06.2018 - 02.2019

Senior Waiter & Bar Support

The Rochester Hotel
03.2017 - 05.2018

Barista

Hektor Woodley's
04.2015 - 02.2016

Bar Attendant

Imperial Hotel & Spice Cellar
01.2015 - 03.2015

Assistant Bar Supervisor

The Terrace Bar
09.2013 - 12.2014

Diploma of Community Services -

Swinburne University of Technology

Bachelor of Arts - Communications

University of Newcastle

Bachelor of Criminology and Criminal Justice -

Swinburne University of Technology

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Max Jackson Renard