Summary
Overview
Work History
Education
Skills
Community Service
Achievements
References
Timeline
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Max Jones

Max Jones

Thomson,VIC

Summary

Dynamic professional with extensive experience as a Pool Lifeguard & Shift Supervisor at COGG, excelling in emergency response and customer service. Proven ability to manage first aid incidents effectively while ensuring safety compliance. Recognised for enhancing patron satisfaction through proactive problem-solving and maintaining a welcoming environment. Strong team player with excellent communication skills and instruction abilities.

Overview

7
7
years of professional experience

Work History

Pool Lifeguard & Shift Supervisor

COGG
Geelong, VIC
01.2021 - Current
  • Monitored pool area to ensure adherence to established rules by all patrons.
  • Conducted regular safety checks in change rooms, spas, and saunas.
  • Assisted in customer service and education initiatives for Water Around the Water program.
  • Maintained calm and enjoyable atmosphere by enforcing centre's code of conduct.
  • Managed first aid incidents with prompt and effective responses.
  • Ensured optimal plant room operations for well-maintained pools.
  • Delegated responsibilities to receptionists as duty manager while delivering exceptional customer service.
  • Addressed patron concerns using de-escalation strategies to achieve positive resolutions.

AFL SportsReady Trainee

St Joseph’s College
Geelong, VIC
01.2022 - 12.2022
  • Managed equipment maintenance and organisation for practical classes in PE and Outdoor education.
  • Attended numerous school camps to support educational programs and student engagement.
  • Ensured appropriate student-to-staff ratios during outdoor activities for safety compliance.
  • Developed lesson plans for practical PE classes, enhancing curriculum delivery.

Belmont Crew Member

McDonald’s
Belmont
04.2018 - 01.2021
  • Executed food preparation and cooking tasks in a fast-paced environment.
  • Maintained high standards of food hygiene throughout kitchen operations.
  • Resolved customer complaints promptly to enhance satisfaction.
  • Performed thorough cleaning of kitchen and dining areas to ensure cleanliness.
  • Followed detailed instructions from managers to achieve operational goals.
  • Worked efficiently to complete opening and closing tasks, including restocking supplies.
  • Set up workstations effectively for smooth service delivery.
  • Prioritized customer service to create a welcoming dining experience.

Education

Bachelor of Paramedicine -

ACU
Melbourne
12-2025

Certificate IV - Sport Development

St Joseph’s College
Geelong
01.2022

St Joseph’s College
Geelong
12-2021

Skills

  • Emergency response
  • First aid management
  • Equipment maintenance
  • Customer service
  • Safety compliance
  • Problem solving

Community Service

  • Current volunteer for 'GoodSam'
  • Raising money for the Black Dog Institute, 2020-2025
  • Clean Up Australia Day, 2018-2019

Achievements

  • Nominated for COGG employee of the year in 2024
  • Represented Geelong Athletics and Chilwell in the State Athletics Championships and Stawell Gift for the 800m and 1500m, 03/01/18-04/01/24
  • Member of St. Joseph's Football and Netball Club, 8 years
  • Represented St. Joseph’s College at the Associated Catholic College’s cross country

References

References available upon request.

Timeline

AFL SportsReady Trainee

St Joseph’s College
01.2022 - 12.2022

Pool Lifeguard & Shift Supervisor

COGG
01.2021 - Current

Belmont Crew Member

McDonald’s
04.2018 - 01.2021

Bachelor of Paramedicine -

ACU

Certificate IV - Sport Development

St Joseph’s College

St Joseph’s College
Max Jones