Max Kennerson

ADF

02.2024 - Current

Assisted in managing IT infrastructure and support systems.
Provided technical support and troubleshooting for hardware issues.
Collaborated with team members to streamline IT service delivery processes.
Monitored system performance and reported issues to senior management.
Engaged in continuous learning of emerging technologies relevant to the organization.
Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
Coordinated IT operations activities to deliver smooth flow of daily business needs.
Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.