Max McCullough
Brisbane,Queensland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service
Supercheap Auto
09.2020 - Current
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Coordinated product shipments with correct freight company.
- Product fitments such as roof-racks, globes, battery's, seat-covers, wipers and more.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Electrical Engineer
Gearlinx
05.2023 - 08.2023
- Electrical board designs for POE injectors/routers using Altium requiring immense problem solving and thought in placing components correctly and efficiently.
- 3D designs of router case creations/edits in Inventor and SolidWorks.
- 3D POE case design creation/edits in Inventor and SolidWorks.
- 2D designs of router case creations/edits in Inventor and AutoCAD.
- 2D POE case design creation/edits in Inventor and AutoCAD.
Design Engineer Intern
Digi International Inc
04.2019 - 07.2019
- Designing electrical board cases in Inventor for manufacturing.
- Learning design manufacturing challenges and how to overcome.
Computer Science Intern
Accelerated Concepts
03.2017 - 04.2017
- Basic programming of routers using terminal in Linux and C
- Packaging products for international shipment
Education
Bachelor of Engineering (Honours) (Mechatronic) - Mechatronic Engineering
University of Queensland
Brisbane, QLD06.2024
Skills
- Proficient in Inventor
- Skilled in Altium
- Skilled in AutoCAD
- Skilled in Matlab
- Skilled in FEA
- Staff Development and Training
- Strategic Planning
- Communication
- Problem Solving
- Troubleshooting
- Financial Reporting
- Research
Hobbies
I have a high passion for 4wd's and various other cars and have been into cars since I was very young. Both my cars being heavily modified all work done myself, I love going four wheel driving and camping, as well as going on long road trips. I create my own parts for my cars through 3D designing and to make it more unique.
Timeline
Electrical Engineer
Gearlinx
05.2023 - 08.2023
Customer Service
Supercheap Auto
09.2020 - Current
Design Engineer Intern
Digi International Inc
04.2019 - 07.2019
Computer Science Intern
Accelerated Concepts
03.2017 - 04.2017
Bachelor of Engineering (Honours) (Mechatronic) - Mechatronic Engineering
University of Queensland