Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Max Ryan

North Rocks

Summary

Adept at enhancing customer experiences and streamlining operations, I significantly increased sales at Gema Group through innovative upselling and efficient order management. Expert in POS systems and renowned for exceptional complaint handling, my leadership at McDonald's optimized staffing and service, driving notable improvements in customer satisfaction and operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Assistant

Gema Group
04.2022 - Current
  • Streamlined ordering process for faster service, effectively managing multiple orders simultaneously.
  • Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
  • Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain sufficient supplies.
  • Implemented creative upselling techniques, driving sales of premium menu items and increasing overall revenue.

Barista

McDonalds McCafe
09.2022 - 04.2024
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Collaborated with managers to implement effective staff scheduling, minimizing labor costs while ensuring optimal coverage during peak hours.

Assistant Shift Manager

Mcdonalds
09.2021 - 04.2024
  • Preparing, Cooking & Serving high quality food and beverages.
  • Resolved customer complaints & queries.
  • Managed shift functions, such as; sending breaks, meeting KPI's / targets.
  • Communicating team goals and actively working towards them.
  • Optimized shift scheduling to ensure adequate staffing during peak hours, reducing wait times for customers.

Education

Year 10 ROSA -

Gateway Community High
Carlingford, NSW

Skills

  • Complaint Handling
  • POS Systems
  • Food Preparation
  • Espresso machine operation
  • Coffee expertise
  • Task Delegation
  • Health and safety compliance
  • Goal Setting and Tracking
  • Customer service focus

Accomplishments

  • Management Promotion: At my previous employer McDonald's, I was promoted to an Assistant Shift Manager at the young age of 15 and 9 months, and only 20 months into my employment. Highlighting my strong work ethic, determination, and dedication.
  • Student Body President: Since 2023 I have been my school’s student body president. I actively listen to student’s opinions, concerns, and ideas – and I voice these to school administration. This position highlights my goodwill, proactiveness, and my strong people skills.
  • Fourth Ranking Manager: At my previous employer McDonalds, my in-store operational results ranked me 4th place out of 40 managers. This highlights my ability to excel, my motivation, and my capabilities to achieve excellent results in a workplace.

Certification

  • Attainment of SITHFAB025 (Prepare and serve espresso coffee) – issued by CBD College (Accredited)
  • Attainment of SITXFSA005 (Use hygienic practices for food safety) – issued by CBD College (Accredited)
  • Completion of ‘Workflow and capacity’ and ‘Serving quality coffee’ at the Charlie Bell school of management (Unaccredited).
  • In the process of completing a Certificate III in Retail. 7/13 units completed.
  • Attainment of my ROSA (Completion of Year 10 studies)

Timeline

Barista

McDonalds McCafe
09.2022 - 04.2024

Retail Assistant

Gema Group
04.2022 - Current

Assistant Shift Manager

Mcdonalds
09.2021 - 04.2024

Year 10 ROSA -

Gateway Community High

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Max Ryan