Summary
Overview
Work History
Education
Skills
Timeline
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Max Storey

Melbourne

Summary

Proven leader and strategic decision-maker with extensive experience at The House of Golf, enhancing customer satisfaction and streamlining operations. Excelled in relationship building and technical proficiency, achieving significant improvements in team performance and service delivery. Skilled in critical thinking and effective selling techniques, consistently meeting objectives with innovative solutions.

Overview

7
7
years of professional experience

Work History

Club Fitting Manager

The House of Golf
10.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Defined clear targets and objectives and communicated to other team members.

Club Fitting Specialist

The House of Golf
09.2022 - 10.2023
  • Enhanced customer satisfaction by providing personalized fitting consultations and recommendations.
  • Achieved high levels of customer loyalty through attentive service and consistent follow-up communications after fittings were completed.
  • Participated in ongoing training sessions to continually refine skills as a fitting specialist.
  • Conducted thorough measurements and provided expert advice using technology and data.
  • Collaborated closely with suppliers for timely completion of orders.

Basketball Official

Nunawading Basketball
03.2018 - 10.2022
  • Upheld high standards of sportsmanship among players through consistent enforcement of conduct-related rules during games.
  • Collaborated closely with fellow officials to ensure consistency in rule interpretation and enforcement throughout each game.
  • Resolved conflicts calmly and assertively, contributing to a positive atmosphere for all participants.
  • Developed strong rapport with coaches and players by communicating professionally and respectfully at all times.
  • Handled high-stress situations using superior calming techniques.

Retail Assistant

The House of Golf
02.2021 - 09.2022
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Maintained tidy and organised store environment to comply with cleanliness standards.
  • Handled returns and exchanges professionally, adhering to company policies while prioritising customer satisfaction.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.

Warehouse Assistant

Conquest Sports Pty Ltd
10.2019 - 02.2020
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.

Education

Accounting And Finance

Deakin University
Burwood, VIC
11-2025

High School Diploma -

Vermont Secondary College
Vermont, VIC
12-2020

Skills

  • Critical Thinking in Problem Solving
  • Relationship building
  • Effective Time Management
  • Strategic Decision-Making
  • Documentation and reporting
  • Effective Selling Techniques
  • Data Interpretation
  • Market Trend Analysis
  • Technical Proficiency
  • Clear Communication

Timeline

Club Fitting Manager

The House of Golf
10.2023 - Current

Club Fitting Specialist

The House of Golf
09.2022 - 10.2023

Retail Assistant

The House of Golf
02.2021 - 09.2022

Warehouse Assistant

Conquest Sports Pty Ltd
10.2019 - 02.2020

Basketball Official

Nunawading Basketball
03.2018 - 10.2022

Accounting And Finance

Deakin University

High School Diploma -

Vermont Secondary College

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Max Storey