Max Swan

• Conducted market research to identify product opportunities and customer needs.
• Analyzed product performance metrics to inform strategic decisions and optimizations.
• Collaborated with cross-functional teams to enhance product features and usability.
• Working from C level through to Software teams to scope, design, refine and roadmap feature development.
• Perform UAT and A/B Testing for User workflows.
• Managed vendor relationships for creating third-party integrations during green-field feature development.

• Process Improvement role during high throughput staffing overhaul
• Collaborated with team members to refine recruitment strategies and workflows.
• Researched industry trends to enhance recruitment practices and candidate engagement strategies.
• Developed and executed process improvement initiatives, resulting in increased operational efficiency.
• Provided regular updates on talent acquisition performance metrics to senior leadership, supporting data-driven decision-making and continuous improvement efforts.
• Improved hiring processes through the development and implementation of structured interview guides tailored to each role''s unique requirements.

Unique consulting role combining software engineering with Agile Business Analysis.

• Worked in AGILE cross-functional teams to implement digital transformation projects, enhancing client operational efficiency.
• Analyzed proposed business & technical solutions based on customer requirements.
• Facilitated workshops with stakeholders to gather requirements and align technology solutions with business objectives.
• Collaborated with software development teams to ensure seamless integration of new systems into existing infrastructure.
• Developed comprehensive training materials for clients, enhancing user adoption of implemented solutions and systems.
• Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
• Implemented RESTful APIs to enhance system integration and performance.
• Feature development of Marketing website project including CMS Migration, Complex GraphQL data endpoint design and site data utilization, improving build and run times by 76%.

• Led recruitment strategies to enhance talent acquisition processes and improve candidate quality.
• Analyzed market trends to identify staffing needs, aligning recruitment efforts with business objectives.
• Streamlined onboarding procedures, reducing time-to-fill positions while ensuring a positive candidate experience.
• Conducted performance evaluations of candidates, providing actionable feedback to support hiring decisions.
• Managed relationships with clients, maintaining open communication to understand staffing requirements and expectations.
• Utilized applicant tracking systems to streamline candidate management and improve overall recruitment workflow.
• Negotiated favourable contract terms with both clients and candidates, maximizing profitability while maintaining high levels of satisfaction for all parties involved.
• Developed and implemented training programs for junior consultants, fostering professional growth and team efficiency.
• Achieved recognition for exceptional performance multiple times throughout tenure, including promotions and awards from senior leadership.
• Consistently exceeded performance targets through diligent account management and effective sales techniques.

• Prepared and reviewed individual and corporate tax returns for accuracy and compliance
• Assisted in the preparation of financial statements and supporting schedules
• Collaborated with senior accountants to streamline tax processes and improve efficiency
• Developed process improvements that reduced turnaround time for tax filings
• Prepared individual, partnership, and corporate tax returns within tight deadlines, maintaining attention to detail.
• Input financial data and produced reports using various accounting and data softwares (MYOB, Excel, Quickbooks).