Summary
Overview
Work History
Education
Skills
Timeline
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MAX TUMMINELLO

Queenscliff,VIC

Summary

I am an enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable experiences for customers. A quick thinker, who is skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in and high-volume environments.

Overview

6
6
years of professional experience

Work History

Sports Coach

St Luke's Grammar School
02.2020 - 11.2023
  • Game Day Coaching + Team Training
  • Created training plans for team
  • Researched latest trends and developments in basketball.
  • Increased player skill levels with the implementation of targeted drills and practice sessions.
  • Identified identify areas of improvement for individual players as well as overall team strategy adjustments.
  • Adapted coaching style based on individual learning preferences of athletes for more effective instruction leading better understanding key concepts techniques required optimal performance.
  • Analysed and adjusted team strategies during games to enable flexibility and maximize success.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Taught players how to run specific game plays in order to build cohesive, structured team.

Senior Party Host

Aussie Gems
02.2019 - 01.2022
  • Run sports parties for birthdays and team celebrations
  • Set up and supervision of sports games
  • Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
  • Handled any unexpected issues calmly and professionally, maintaining a positive atmosphere during events.
  • Resolved conflict to maintain fun, positive and safe event environments.
  • Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Educated guests on rules and policies to deliver safe, enjoyable experiences.
  • Promoted a safe environment by enforcing rules and regulations consistently during events.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
  • Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Demonstrated adaptability by adjusting party plans on-the-fly based on changing circumstances or guest requests without compromising quality or guest satisfaction.
  • Established rapport with guests of all ages through engaging interactions and genuine interest in their enjoyment of the event.

Wait Staff

CURED MANLY
03.2018 - 03.2020
  • Table Service
  • Cashier taking orders and product sales
  • Adhered to safety and loss prevention procedures food management and health and safety guidelines. .
  • Multi Tasking - serving multiple tables and customers without without sacrificing quality of service.
  • Accurately managed cash transactions
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

ST LUKE'S GRAMMAR SCHOOL
DEE WHY

Bachelor Degree - Communications/Creative Intelligence & Innovation

University of Technology
Sydney, NSW
10.2027

Skills

  • Currently Completing RSA
  • Excellent Customer Service
  • Engaging, Personable and friendly
  • Clear and effective Communicator
  • Food and Beverage Service
  • Bussing and Serving
  • Strong multitasking
  • Team Player
  • Highly Reliable
  • Calm and Composed

Timeline

Sports Coach

St Luke's Grammar School
02.2020 - 11.2023

Senior Party Host

Aussie Gems
02.2019 - 01.2022

Wait Staff

CURED MANLY
03.2018 - 03.2020

High School Diploma -

ST LUKE'S GRAMMAR SCHOOL

Bachelor Degree - Communications/Creative Intelligence & Innovation

University of Technology

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MAX TUMMINELLO