MAX VOGRINEC
Belgrave
Summary
Dynamic university student seeking part-time employment with flexible weekend and evening shifts. Proven customer service skills developed through years of experience in Retail and Hospitality. Committed to enhancing customer satisfaction and driving business success.
Overview
3
3
years of professional experience
Work History
General Retail Assistant - Deli
Ritchies IGA
Emerald
05.2023 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Offered suggestions for additional items that would complement customer's order selections.
- Scrubbed and polished counters to remove debris and food.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
Manager of Kitchen Hands /General Kitchen Worker
Honey Thai
Belgrave
01.2022 - 05.2023
- Prepared and cooked entries for customers, including roti, chicken satay, spring rolls, etc.
- Dishwashing, wash all dishes from the dine-in orders and kitchen dishes.
- Taking the orders from the customers of dine-in, Uber, Menulog, DoorDash, and takeaway.
- bussed tables, cleaned, and took dishes.
- Mop and vacuum the floors of the restaurant each night.
- I took the pay and worked out the pay for orders.
- Served mains, entrées, drinks, etc., to the customers.
- Cleaned down benches, floors, and walls of all grime, ensuring the store was spotless every night.
- Helped the boss prepare ingredients (cutting carrots, onions, filling up sauces, stirring, and mixing curries, etc.).
- Taking the bins out.
- Closing up, locking the doors, turning the lights off, putting the ingredients away.
- Trained 10 new staff members on all of the above.
Education
High School Diploma -
Emerald Secondary College
Emerald11-2024
Bachelor of Arts - Audio Engineering & Sound Production
JMC Academy
South MelbourneMountain District Christian School (2012 - 2022)
MonbulkSkills
- Sales proficiency
- Food safety compliance
- Cash register operation
- Customer complaint resolution
- Inventory management
- Cleanliness and sanitation
- Effective customer communication
- Food production processes
- Slicer operation
- Food preparations
- Customer transactions
- Serving and bussing
- Inventory organization
- POS system use
- Food safety
- Employee training
- Team collaboration
- Customer engagement
References
- Andy (owner of Honey Thai) - 0415 927 171
- Karen Voyer (Ritchie's Emerald Deli Manager) - 0431 625 919
Affiliations
- Passionate, and enthusiastic, self-taught musician
- In my spare time, I am an active photographer
- Passionate tinkerer for all things cameras, technology, and music equipment
Timeline
General Retail Assistant - Deli
Ritchies IGA
05.2023 - Current
Manager of Kitchen Hands /General Kitchen Worker
Honey Thai
01.2022 - 05.2023
High School Diploma -
Emerald Secondary College
Bachelor of Arts - Audio Engineering & Sound Production
JMC Academy
Mountain District Christian School (2012 - 2022)
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