Max Xie
North Turramurra,NSW
Summary
Dynamic Customer Relationships Manager with a proven track record at Credit Corp Group Limited, excelling in customer relations, account management (from first point of contact to settlement) and CRM software proficiency as well as rigorous negotiation. Surpassed KPIs for 8+ months, demonstrating exceptional leadership and negotiation skills. Renowned for being the first to claim induction and probation incentives by hitting a target of 40000 AUD in collections during the first 3 months at Credit Corp amongst 20 other beginners.
Overview
6
6
years of professional experience
Work History
Customer Relationships Manager
Credit Corp Group Limited
01.2023 - 09.2024
- Building rapport with customers as first point of contact
- Monthly ledger and client relationship management
- Building a strong team sales(Lending + collections) portfolio and achieving beyond personal and team KPI + KPO consistently for over 8 Months without a miss
- Winner of the 'My first check list competition amongst a group of 20 during induction.'
Assistant Floor Manager
CEO Karaoke
11.2018 - 01.2023
- Managed bartending, customer service and administration duties
- Demonstrated exceptional customer service skills
- Successfully handled responsibilities in a high-pressure environment
Education
Bachelor of Business - Honors, Majored in Finance
Ultimo Tafe NSW
11.2023
High School Certificate -
Turramurra High School
02.2016
Skills
- Customer Relations
- Research and due diligence
- Multitasking Abilities
- Inter-department collaboration
- Account Management
- CRM software proficiency
- Account Updates
- Customer Relationship Management
- Customer Service
- Problem Resolution
- Teamwork and Collaboration
- Negotiation and Conflict Resolution
Personal Characteristics
- Self-Motivated and enthusiastic about sharing knowledge and experiences.
- Committed to learning new skills and abilities.
- Detail oriented and capable of working under pressure.
- Excellent communication skills in team and customer service environments.
- Consistently achieving beyond personal KPI for a 7-8 Month period.
- Assisted new team performance manager in daily conduct.
Spokenlanguages
- English
- Mandarin
Personal Information
Date of Birth: 04/30/99
Availability
Weekends available.
Accomplishments
- Supervised team of 3 coworkers.
- Achieved robust award by hitting monthly targets consistently with efficiency with out having to go beyond.
- Winner of 'My First checklist competition' during induction period.
Languages
English
Full Professional
Chinese (Mandarin)
Professional Working
Timeline
Customer Relationships Manager
Credit Corp Group Limited
01.2023 - 09.2024
Assistant Floor Manager
CEO Karaoke
11.2018 - 01.2023
High School Certificate -
Turramurra High School
Bachelor of Business - Honors, Majored in Finance
Ultimo Tafe NSW
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