Maxiea Diamantopoulos

At the age of 19 years old, I founded a Non for profit charitable organisation called Smiles 4 Miles. Smiles 4 Miles works with end-of-life children and their families to bring happy memories to them before they pass away. I have created a vast array of activities that can be suited to the cognitive levels, mobility levels and age group all children that we work with. We travel around to child hospices/ child end-of-life centres, children's hospitals, and the homes of terminally ill children to bring some smiles to them in the last chapter of their life.

Apart of my CEO position, I would undertake many responsibilities including:

• Represented my organisation at industry conferences and fundraising events.
• Oversaw divisional marketing, advertising and new product development.
• Managed financial, operational and human resources to optimize business performance.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Monitored key business risks and established risk management procedures.
• Communicated business performance, forecasts and strategies to investors and shareholders.
• Initiated strategy to drive company expansion
• Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organisation.
• Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow with both employees and volunteers.
• Managed high-performing teams to successfully execute corporate objectives and drive organisational success.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Worked well in a team setting, providing support and guidance.

I opened and operated Fizz Kidz's newest store in Cheltenham. This role consisted of hiring my team, training all new employees, acquiring all stock needed fo business operations, seeking out cost efficient suppliers. Some other skills I incorporated into my practice were:

• Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Recruited, hired, trained and mentored new staff.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed inventory control, cash control, and store opening and closing procedures.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Approved regular payroll submissions for employees.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.