Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maxim Mikhalchuk

Sydney

Summary

Ambitious Quality Analyst with accounting background pursuing opportunity to further development. Excellent understanding and proficiency of platforms for effective data analyses, including SQL, Excel, Tableau and R. Strong communication, organisational, and analytical skills. Well-versed in business operations, regulatory requirements, AML/CTF, strategic planning and market analysis.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Freelance Web and Software Developer

Freelance
04.2024 - 08.2024
  • Focused on upgrading skills relevant to the field, while engaging in small freelance projects.
  • Supported individuals and small businesses with basic digital solutions and website troubleshooting, alongside learning and exploring new tools in my domain.
  • Developed skills in time management, adaptability, and customer service during this period.

QC Analyst - KYC and Customer Due Diligence

Hays
08.2023 - 12.2023
  • Was responsible for ensuring timely, accurate and efficient completion of ongoing KYC/Customer Due Diligence and maintaining client files in line with the client bank’s AML program by the analysts.
  • Offered internal support for audit, compliance and reporting activities.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Collaborated with internal stakeholders to confirm compliance with applicable laws and regulations.
  • Interpreted evidence from multiple tools and systems to determine legitimacy of customer behaviour.

Complaint Resolution Officer

Deloitte
04.2023 - 07.2023
  • Improved customer satisfaction by efficiently resolving complaints and addressing concerns in a timely manner.
  • Enhanced company reputation by successfully handling high-stress situations and providing appropriate solutions to customer issues.
  • Collaborated with cross-functional teams to address complex customer issues, ensuring prompt resolution and maintaining client relationships.
  • Reduced average complaint resolution time by 35% through effectively prioritising tasks and utilising available resources efficiently.
  • Prevented escalation of complaints by proactively identifying potential issues and developing effective solutions before they became critical problems.

Case Assessor

Momenta Global
05.2022 - 12.2022
  • Recover over AUD$ 1 million in fees and interest charges for affected customers, resulting in a significant improvement in the bank's reputation and customer trust.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Successfully surpassed performance goals for assigned client cases by achieving quality and a productivity rate exceeding 116%.
  • Verified and validated completeness of documentation within case files in line with the prescribed process guidance.
  • Worked as a member of a team to ensure personal and team objectives and service standards are consistently achieved.

Assistant Accountant

Vi-Trade
12.2019 - 05.2021
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
  • Played a key role in maintaining less than 5% outstanding receivables over 60 days.
  • Gathered data on taxable income, deductibles and allowances for tax preparation.

Supervisor

The Creep
02.2016 - 05.2018
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.


Sales Associate

Republic Boutique
10.2014 - 02.2016
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Solved customer challenges by offering relevant products and services.

Education

Master of Economics - Economics And Financial Economics

University of Sydney
12.2021

Bachelor of Accounting - Accounting And Finance

La Trobe University
05.2019

Skills

  • Structured Query Language (SQL)
  • Data evaluation and verification
  • Excel spreadsheets proficiency
  • Python and R expertise
  • Tableau Data visualisation
  • Financial Reporting
  • ACCA Certification
  • Regulatory & AML/CTF expertise

Certification

  • Google Data Analytics Professional Certificate
  • Hong Kong University of Science and Technology FinTech: Finance Industry Transformation and Regulation Specialization
  • J.P. Morgan Investment Banking - Virtual Experience Program
  • J.P. Morgan Commercial Banking - Virtual Experience Program

Timeline

Freelance Web and Software Developer

Freelance
04.2024 - 08.2024

QC Analyst - KYC and Customer Due Diligence

Hays
08.2023 - 12.2023

Complaint Resolution Officer

Deloitte
04.2023 - 07.2023

Case Assessor

Momenta Global
05.2022 - 12.2022

Assistant Accountant

Vi-Trade
12.2019 - 05.2021

Supervisor

The Creep
02.2016 - 05.2018

Sales Associate

Republic Boutique
10.2014 - 02.2016

Master of Economics - Economics And Financial Economics

University of Sydney

Bachelor of Accounting - Accounting And Finance

La Trobe University

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Maxim Mikhalchuk