Maxime Testa
Crows Nest,Nsw
Summary
Adept at guest relations management and menu memorization, I significantly enhanced customer loyalty and team efficiency at COYA. My leadership in high-volume dining settings and expertise in team supervision have consistently elevated service standards. Leveraging strong relationship management skills, I foster positive guest experiences and staff rapport, contributing to a notable increase in positive reviews.
Overview
10
10
years of professional experience
Work History
Head Waiter
Armorica
Sydney, NSW
08.2023 - Current
Waiter
Loulou
Sydney, NSW
02.2023 - 06.2023
Assistant Manager
COYA
Monaco Monte-Carlo
03.2022 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Head Waiter
COYA
Dubai
12.2021 - 03.2022
Head Waiter
COYA
Monaco Monte-Carlo
06.2020 - 11.2021
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Waiter
COYA
Monaco Monte-Carlo
05.2018 - 11.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Junior Waiter
COYA
London , Mayfair
09.2017 - 04.2018
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Front of House
ZUMA
London , Knightsbridge
02.2017 - 08.2017
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
Barback
German And Gymnasium
London, Kings Cross
09.2016 - 02.2017
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Front of House
Casino Lucien Barriere
Menton, France
09.2014 - 08.2016
- Ensured compliance with local health codes and safety regulations in all front of house areas.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
No Degree - Hospitality
Paul Augier
Nice , France06.2016
Skills
- Menu presentation
- Menu Memorization
- Guest Relations Management
- High-volume dining
- Team Supervision
- Relationship Management
Languages
French
Native or Bilingual
English
Full Professional
Italian
Professional Working
Timeline
Head Waiter
Armorica
08.2023 - Current
Waiter
Loulou
02.2023 - 06.2023
Assistant Manager
COYA
03.2022 - 11.2022
Head Waiter
COYA
12.2021 - 03.2022
Head Waiter
COYA
06.2020 - 11.2021
Waiter
COYA
05.2018 - 11.2019
Junior Waiter
COYA
09.2017 - 04.2018
Front of House
ZUMA
02.2017 - 08.2017
Barback
German And Gymnasium
09.2016 - 02.2017
Front of House
Casino Lucien Barriere
09.2014 - 08.2016
No Degree - Hospitality
Paul Augier