MAXIMILIANO MOLINET
East Perth,WA
Summary
Results-driven IT Support Officer with a robust background in Networking and Telecommunications, complemented by strong customer service and leadership acumen. Proficient in Microsoft Office and adept in software and hardware installation, with recent training in Microsoft Azure. Dedicated to delivering exceptional helpdesk support and troubleshooting. Proven leadership and project management skills underscored by a commitment to Work Health and Safety practices. A native Spanish speaker actively enhancing language skills to include Portuguese. Seeking a dynamic and challenging IT role to leverage expertise and leadership, contributing to organizational success while advancing knowledge in the field.
Overview
8
8
years of professional experience
Work History
IT Helpdesk Junior Support Officer
Centinell
11.2023 - Current
- Deploying new hardware such as computer systems, desktops, laptops in a Microsoft Windows environment
- Collaborate with the Technical Lead on project implementations by following specific instructions or detailed technical procedures
- Collaborate with other support staff to resolve IT incidents related to users log in, computer network connections or Internet services
- Processing tickets in the Service Desk queue
- Ensuring desktop service and support to the Clients is of the highest standards, with a strong customer focus.
Sales, Cashier and Barista
Guzman y Gomez Mexican Kitchen
10.2021 - Current
- Customer Service, Food and Beverage
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Order processing and food preparation
- Maintaining a clean and organized work area
- Training and onboarding of new staff
- Managing inventory assistance
- Thriving in a fast-paced environment
Bartender
Fuse Bar
07.2021 - 10.2022
- Customer Service, Food and Beverage
- Barista training and management.
Sales and Cashier
Guzman y Gomez Mexican Kitchen
06.2017 - 07.2021
- Customer Service, Food and Beverage
- Order processing and food preparation
- Maintaining a clean and organized work area
- Providing customer service
- Training and onboarding of new staff
- Managing inventory assistance
- Thriving in a fast-paced environment
- Transaction processing
- Customer service
- New staff support and barista training.
Associated Partner in Workplace Health and Safety Advisory
Los Conquistadores Ingeniería y Construcción Spa
11.2015 - 09.2017
- Conducted thorough assessments to identify potential workplace hazards and risks
- Developed and executed comprehensive health and safety policies and procedures
- Created a Risk Matrix to assess and address identified hazards
- Delivered training and educational programs to both employees and management, promoting best practices in health and safety
- Successfully oversaw a 1.9 million litre expansion project at Concha y Toro's Peralillo winery in Colchagua, Chile
- Led a 2 million litre expansion project at Cono Sur's Chimbarongo winery in Chile, ensuring its safe and timely completion.
Education
Advanced Diploma of Telecommunications, Network Engineering -
NIT Australia
Perth, WA01.2022
Advanced Diploma of Leadership and Project Management -
Academies of Australasia Institute
Perth, WA01.2019
Work Health and Safety, Quality and Environmental Engineering -
Universidad Tecnologica De Chile, INACAP
Talca, Maule, Chile.01.2014
Skills
- Hardware Deployment (Windows Environment)
- End-User Support
- Microsoft Active Directory
- Network Administration
- Device Configuration
- Knowledgeable in Work Health and Safety practices
- Customer Service
- Native Spanish speaker, currently learning Portuguese
- Tickets Processing
- Local Data Migration
Skills
Further understanding of key IT technologies, Basics around Windows 10 administration and support, IT Hardware overview and troubleshooting, Proficient in Microsoft Office and Azure (pending completion), Skilled in software and hardware installation, Experienced in helpdesk support and troubleshooting., Microsoft Active Directory., Strong customer service orientation, Demonstrated leadership and project management skills., Knowledgeable in Work Health and Safety practices, Native Spanish speaker, currently learning Portuguese., Network Administration, Cybersecurity Protocols, Cloud Computing, Network Design and Optimization, Data Backup and Recovery, IT Infrastructure Management, Team Collaboration
References
- Vinicius Medeiros, Telecommunications (ICT) Trainer- Assessor, Vinicius@nitaustralia.edu.au, +61 451 587 455
- Oscar Monsalve, Systems Trainer-Curtin University, Oscar.monsalve@curtin.edu.au, +61 410 522 05
Languages
Spanish
English
Portuguese
Timeline
IT Helpdesk Junior Support Officer
Centinell
11.2023 - Current
Sales, Cashier and Barista
Guzman y Gomez Mexican Kitchen
10.2021 - Current
Bartender
Fuse Bar
07.2021 - 10.2022
Sales and Cashier
Guzman y Gomez Mexican Kitchen
06.2017 - 07.2021
Associated Partner in Workplace Health and Safety Advisory
Los Conquistadores Ingeniería y Construcción Spa
11.2015 - 09.2017
Advanced Diploma of Telecommunications, Network Engineering -
NIT Australia
Advanced Diploma of Leadership and Project Management -
Academies of Australasia Institute
Work Health and Safety, Quality and Environmental Engineering -
Universidad Tecnologica De Chile, INACAP