Results-driven IT Support Officer with a robust background in Networking and Telecommunications, complemented by strong customer service and leadership acumen. Proficient in Microsoft Office and adept in software and hardware installation, with recent training in Microsoft Azure. Dedicated to delivering exceptional helpdesk support and troubleshooting. Proven leadership and project management skills underscored by a commitment to Work Health and Safety practices. A native Spanish speaker actively enhancing language skills to include Portuguese. Seeking a dynamic and challenging IT role to leverage expertise and leadership, contributing to organizational success while advancing knowledge in the field.