Managed the entire 360 recruitment process from cold calls, client job briefs, candidate screening, sourcing & placements to maintain a seamless customer experience.
Utilised applicant tracking systems (ATS) to manage candidate pipelines efficiently.
Assessed candidate's qualifications against job requirements and provided timely feedback throughout the process.
Screened resumes and conducted pre-screen interviews and preliminary technical assessments of candidates.
Attended career fairs or conferences as part of employer branding initiatives & network with prospective clients and candidates.
Identified potential candidates through various job portals and internal databases.
Negotiated salaries, benefits packages, start dates and other contractual details with successful applicants.
Built and maintained strong relationships with hiring managers to understand technical hiring needs and requirements.
Advised clients on best practices for recruiting IT professionals based on current trends in the industry.
Provided guidance to managers on the selection of suitable candidates for IT roles.
Prepared and maintained records of all applicants, interviewees, and hires.
Drafted job descriptions based on client requirements ensuring accuracy and relevancy.
Created engaging job advertisements.
Analysed data from surveys or questionnaires related to recruitment processes in order to improve efficiency.
Monitored competitor activities in terms of their hiring practices, salary structures, to ensure competitive market positioning.
Presented market trends reports to external client IT leadership teams, Talent Acquisition teams, and Human Resources teams to strengthen existing relationships & provide recommendations to improve employee rentention & attraction.
Maintained exceptional relationships with both candidates & clients, achieving an average score of 8.9/10 from candidates reviewing their experience with me. This can also be seen through multiple publicly available Google reviews.
Senior Sales Consultant & Account Manager
ERS Catering Equipment
Geebung, QLD
10.2021 - 05.2023
Achieved in excess of $1million in gross sales for 2022 Calender Year.
Maintained and improved upon relationships with existing clients, manufacturing representatives and internal management, gaining their confidence & trust throughout.
Created and dispersed monthly mailouts and newsletters to a wide client list.
Edited and proofed documents from management.
Managed projects worth over $100,000 from conception to completion, solving any problems that arose and ensuring that client expectations were met & exceeded.
Managed multiple activities simultaneously, delivering positive outcomes in a timely manner.
Met & exceeded project deadlines.
Priced products for clients and drew up sales paperwork (invoicing, purchase orders, warranty documents).
Followed-up with clients after installations to ensure quality service and customer satisfaction.
Listened to clients to understand their needs and recommend equipment that would best suit their business.
Engaged in weekly sales meetings to improve team collaboration and find solutions to any internal issues that had arisen.
Head Barista
Yeronga Bakery Cafe
Yeronga, QLD
03.2019 - 10.2021
Mentored and trained new employees to ensure daily operations ran smoothly.
Assisted 70+ customers per day, praised by management for excellent customer service and maintaining positive relationships with regular patrons.
Applied previously acquired product and local market knowledge to customise menu options.
Answered 30+ inbound calls from customers daily, exhibiting patience while dealing potential new consumers.
Completed an end-of-day till read every shift, trusted by management to balance and store cash safely overnight.
Lifeguard
Alstonville Aquatic Centre
Alstonville, NSW
03.2016 - 03.2017
Patrolled to identify anyone needing assistance and offered immediate care.
Delivered basic life support in emergency situations, including CPR to stabilize individuals prior to ambulance arrival.
Kept a watchful eye over all patrons to ensure safety, this consequently sharpened my attentiveness and and multi-tasking skills.
Education
Bachelor of Communication - Digital Media & Public Relations
The University of Queensland
Brisbane, QLD
07.2021
Skills
Member of UQ Journalism and Communications Society (JACS)
Volunteer Content Writer at Livewire Music Magazine
Social media management
Microsoft Suite expertise, including Outlook, Excel, Word, Powerpoint & Onenote
Wordpress Website Design
Google Suite Experience
Canva Experience
MYOB Accounting Software expertise
Zoho CRM Software expertise
Friedman Sales Training
Strategic account development and management
Customer relationship management
Project management
Team collaboration
Contact References
Available upon request.
Community Engagement & Participation
University of Queensland water polo team manager at the Australian Uni Games 2017/18
Member of the Queensland state water polo team from 2015-2020.
Member of the Marist Youth Leaders group of 2016
Regular volunteer at Lifeline Surfers Paradise
Regular volunteer water polo referee & coach at local and regional competitions
Set-up volunteer at numerous community run festivals
Timeline
IT Recruitment Consultant (Infrastructure)
Michael Page International
06.2023 - Current
Senior Sales Consultant & Account Manager
ERS Catering Equipment
10.2021 - 05.2023
Head Barista
Yeronga Bakery Cafe
03.2019 - 10.2021
Lifeguard
Alstonville Aquatic Centre
03.2016 - 03.2017
Bachelor of Communication - Digital Media & Public Relations
The University of Queensland
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