Maximus Toh
Brisbane,QLD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pro Shipping Sdn Bhd
2021.10 - 2022.01
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
English Tutor
Eye Level Learning Centers
2019.07 - 2020.01
- Developed student confidence through positive reinforcement strategies.
- Improved students' written and verbal English skills through personalized learning programs.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Mentored students in proper punctuation, spelling and sentence structure use.
Retail Assistant
House Of Mini
2016.11 - 2016.12
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Associate of Science - Psychology
University of Queensland
Brisbane, QLD03.2026
High School Diploma -
Sunway College
Malaysia09.2019
Skills
- Administrative Support
- Refund Processing
- Professional Telephone Demeanor
- Calm and Professional Under Pressure
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Pro Shipping Sdn Bhd
2021.10 - 2022.01
English Tutor
Eye Level Learning Centers
2019.07 - 2020.01
Retail Assistant
House Of Mini
2016.11 - 2016.12
Associate of Science - Psychology
University of Queensland
High School Diploma -
Sunway College
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