Summary
Overview
Work History
Education
Skills
Fishing, skateboarding, photography
Timeline
Generic

MAXINE AUNA

BALD HILLS,QLD

Summary

I am a motivated and hardworking individual seeking part-time or full-time employment in an environment that encourages hard work and adaptability. My career objective is to work in a challenging and stimulating environment where I can use the skills and knowledge I’ve acquired to the best of my ability, as well as develop new skills, achieve personal and career growth whilst upholding company/workplace standards and policy. Through working in fast paced environments in the Hospitality industry, I've been able to push myself to adapt to an ever-changing environment every time I'd clock in. This allowed me to prioritise my time to increase efficiency or find effective solutions to problems that may arise. It also allowed me to function as part of a team and learn new things from co-workers that I would not have thought about before. I believe the lessons I've learned in my career so far can be carried and applied to different industries in order to acheive a desired outcome.

Overview

4
4
years of professional experience

Work History

Guest Services Staff Member

Limes Boutique Hotel
09.2022 - Current
  • As a, my daily tasks would consist of; basic accounting in assuring daily reconciliation is balanced, responding to emails, reviews, guest queries or complaints in a friendly and professional manner
  • Maintaining reception and office cleanliness
  • Managing and ordering of stock
  • Liaising with guests, service technicians and housekeeping staff daily
  • Operating reservation and booking platforms
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about parking and dining options, entertainment, and shopping activities.
  • Handled customer complaints to satisfy and retain guests.

Bartender/Waitress

Hastings People
12.2021 - 01.2022
  • Suncorp stadium, PGA Tour, Queensland Golf Club, Metricon Stadium)
  • Wine and Beer pouring
  • Operating POS systems
  • Corporate waitressing and bartending
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.

Volunteer Customer Service Assistant

The Salvation Army
09.2020 - 09.2020
  • Restocking inventory, organizing displays, pricing items, operating POS systems and cash handling
  • Maintained clean and organized work environment to maintain customer safety.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Customer Service Attendant

Joyland Amusements
08.2019 - 08.2019
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High School Diploma -

Mount Alvernia College
Kedron, Brisbane, QLD
11.2018

Science Education

TAFE Queensland
South Brisbane, QLD
11.2018

Skills

  • Time Management
  • Front Desk Management
  • Guest Satisfaction
  • Conflict Management
  • Professional Telephone Demeanor
  • Verbal and Written Communication
  • Customer and Client Relations
  • Adaptability
  • Data Inputting
  • Bookkeeping Support
  • Prioritization

Fishing, skateboarding, photography

Some of my hobbies include; Fishing, skateboarding and photography. I enjoy the outdoors and getting away from the crowds and treasure the calm moments where I am able to sit for a moment and reflect. Fishing is a great way to practice patience and I've found that it can be applied to many different aspects of my personal life and professional career as well. I also enjoy a bit of an adrenaline rush when skating and capturing as well as sharing moments with my loved ones through photography.

Timeline

Guest Services Staff Member

Limes Boutique Hotel
09.2022 - Current

Bartender/Waitress

Hastings People
12.2021 - 01.2022

Volunteer Customer Service Assistant

The Salvation Army
09.2020 - 09.2020

Customer Service Attendant

Joyland Amusements
08.2019 - 08.2019

High School Diploma -

Mount Alvernia College

Science Education

TAFE Queensland
MAXINE AUNA