Summary
Overview
Work History
Education
Skills
Qualifications And Training
Timeline
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Maxine Hansen

Mandurah

Summary

Dedicated career in customer service, starting as a store manager at Betts and progressing through roles like sales rep, territory manager, and sales manager to regional sales state manager. Transitioned to aviation, excelling in the VIP Lounge and selected to inaugurate the new T2 lounge for exemplary customer service. Chosen for Cabin Crew from over 13,000 applicants, recognized for consistent sales performance and top-notch customer service. Highly motivated with a track record of setting and achieving high goals, thriving in team environments where input is valued. Skilled at fostering positive working environments and promoting a team dynamic based on mutual respect and results, bringing natural leadership abilities and drive to sales, client satisfaction, or industry negotiations.

Overview

2013
2013
years of post-secondary education

Work History

Contractor Sales Manager (CSM)

Goodman Fielder
Perth, WA
  • Promoted from Route Sales to Contractor Sales Manager within 6 months
  • Managed major accounts including Coles, Woolworths, and Independent Grocers
  • Oversaw a team of 10-15 contractors and merchandisers
  • Implemented effective customer service strategies to maintain high client satisfaction
  • Expanded client base by identifying and securing new business opportunities
  • Demonstrated exceptional cold-calling skills to initiate and nurture client relationships
  • Designed and constructed eye-catching in-store displays to boost product visibility
  • Promoted new product lines, driving in-store sales growth
  • Ensured product quality by regularly checking dates and replenishing stock as needed

Customer Service Manager - VIP Lounge/Cabin Crew

Virgin Australia
  • Ensured seamless check-in and boarding procedures, consistently achieving on-time departures with accurate bag counts
  • Provided top-tier customer service to Diamond Service clientele
  • Managed passenger manifests and efficiently handled booking changes and upgrades
  • Supervised lounge operations, delivering a premium experience to VIP Platinum and Gold clients
  • Successfully escorted VIP passengers to their flights, enhancing their travel experience
  • Demonstrated adaptability by working early morning, weekend, and holiday shifts
  • Effectively managed flight delays, no-shows, and general inquiries
  • Maintained impeccable grooming and presentation standards in line with Virgin Australia's requirements

Regional State Sales Manager

WIN Television Bunbury
Bunbury, Western Australia
  • Managed a team of 3 Sales Representatives and a Sales Coordinator, fostering a harmonious working environment
  • Oversaw two Sales Offices, optimizing performance and ensuring cohesive operations
  • Managed an annual budget of $1.7 million, effectively allocating resources to achieve revenue goals
  • Enhanced partnerships with the Regional Media Specialist (Media Agency)
  • Managed existing client relationships and actively expanded the client portfolio
  • Covered a vast territory including Bunbury, Capel, Harvey, Busselton, Margaret River, Dunsborough, and Albany
  • Organized exclusive golf events and overseas trips for top clients, strengthening client relationships
  • Recruited and onboarded a new team, maintaining a 100% retention rate
  • Enhanced the WIN brand's presence and reputation within the South West market
  • Secured a $50,000 client from GWN, showcasing exceptional sales acumen

Senior Account Manager for the Pilbara

Coca-Cola Amatil
Karratha, Western Australia
  • Elevated customer satisfaction through exceptional service, resulting in increased loyalty
  • Spearheaded strategic sales-based sponsorships to enhance brand visibility and revenue
  • Managed budgets totaling millions of dollars annually
  • Successfully executed diverse projects aligned with company objectives
  • Promoted and launched new products, keeping the product range dynamic and appealing
  • Achieved and surpassed sales targets, managing budgets to ensure financial excellence
  • Covered the Pilbara region, strategically curating product assortments tailored to local preferences
  • Proactively engaged in promotional activities and new product placements to boost brand visibility

Education

Teacher’s Aide Certificate -

01.1986 - 01.1988

Cert 4 in Fitness - undefined

School Chaplain Suicide Intervention Course - undefined

Yellow Ribbon Suicide Intervention Coordinator - undefined

CABCA Changing Lives -

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Elizabeth Arden, Innoxa, Max Factor, Orlane, Revlon
01.1990 - 01.1996

Skills

  • Sales performance

  • Leadership

  • Team management

  • Teamwork

  • Negotiation

  • Influencing

  • Prioritization

  • Organizational skills

  • Customer service

  • Written communication

  • Verbal communication

  • Business development

  • Discipline

  • Results-oriented

  • Ability to work under pressure

Qualifications And Training

  • Elizabeth Arden, Innoxa, Max Factor, Orlane, Revlon, 01/01/90 - 12/31/96
  • Teacher’s Aide Certificate, 01/01/86 - 12/31/87
  • School Chaplain Suicide Intervention Course, 01/01/04
  • CABCA Changing Lives, 01/01/05
  • Cert 4 in Fitness, 01/01/07
  • Yellow Ribbon Suicide Intervention Coordinator, 01/01/08

Timeline

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Elizabeth Arden, Innoxa, Max Factor, Orlane, Revlon
01.1990 - 01.1996

Teacher’s Aide Certificate -

01.1986 - 01.1988

Customer Service Manager - VIP Lounge/Cabin Crew

Virgin Australia

Cert 4 in Fitness - undefined

School Chaplain Suicide Intervention Course - undefined

Yellow Ribbon Suicide Intervention Coordinator - undefined

Contractor Sales Manager (CSM)

Goodman Fielder

Regional State Sales Manager

WIN Television Bunbury

Senior Account Manager for the Pilbara

Coca-Cola Amatil

CABCA Changing Lives -

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